Head of Operations - Nottinghamshire

East Midlands Ambulance Service NHS Trust; Nottingham; On-site; GBP 125,000 - 150,000; Full time

Job summary

A regional healthcare service in Nottinghamshire is seeking a Head of Operations. This role is crucial for overseeing daily service delivery and ensuring high-quality standards. Candidates should possess a degree-level management qualification and significant experience in operational management. This position includes leadership responsibilities and requires on-call duties as part of a comprehensive command structure. Join a committed team to improve health service outcomes in your area.

Qualifications

• Degree level management or equivalent experience.
• Knowledge of health service management and change management.
• Experience in managing attendance, performance, and conduct.

Responsibilities

• Accountable for day-to-day service delivery across operations.
• Manage resources and ensure service meets contractual KPIs.
• Provide leadership to area team and on-call cover.

Skills

Leadership skills

Operational management

Knowledge of health service management

Change management

Education

Degree level management qualification

Evidence of recent leadership development

Job description

Go back East Midlands Ambulance Service NHS Trust

Head of Operations - Nottinghamshire

The closing date is 14 December 2025

East Midlands Ambulance Service (EMAS) are seeking applications from experienced senior operational managers with a proven record of service delivery and a knowledge of health service management. Successful applicants would be joining an existing team of Heads of Operations, each accountable for services within a geographical area of EMAS and forming part of a Divisional (County level) senior leadership teams.

Main duties of the job

The Head of Operations (HoO) is accountable for the day-to-day delivery of standards across the range of activities and operational measures for a defined geographical area.

The HoO is primarily responsible for delivering high quality services, which meet both national and local / contractual Key Performance Indicators (KPIs) through the effective and efficient management of defined resources.

They ensure delivery of services and standards through the management and leadership of the area team, staff and resources.

About us

The HoO is accountable for the leadership and management of both Station Managers and Divisional Senior Clinical Leaders as well as a link to the Divisional Senior Managers team to support portfolio delivery in their areas. They will also be part of an on duty and on call command team and be expected to undertake the necessary training and continued professional development.

Job responsibilities

The post-holder is accountable to the Divisional Director for the delivery of the service by providing expert knowledge, skill and leadership in their geographical area. Operationally the role will work across 5 days and provide on call cover as part of our overall command structure, to ensure consistent delivery of services across the 7 days and 24hr period.

Person Specification

Qualifications

• Degree level management - qualification (or studying for) or equivalent experience
• Knowledge of health service management, including change management and workforce re-design, acquired through training and experience to Masters' or equivalent level
• Evidence of recent leadership development/education

Experience

• Track record of achievement in strategic service delivery gained over at least three years, including the management of people, estate and resource assets
• Experience of people management issues in relation to managing attendance, performance and conduct
• Understanding of the responsibilities of Divisional leadership (operational, clinical, command) teams
• Experience of financial service line reporting and management, including individual budget holding responsibilities

Development

• Knowledge of challenges facing Ambulance service, Health and Social care
• Full UK Driving License

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Midlands Ambulance Service NHS Trust