Head of Operations - Multisite Performance Leader

Serco Group Plc; Highgate; Remote; GBP 65,000 - 75,000; Full time

Job summary

A leading service management company is seeking a Head of Operations for their Restart Scheme team. This key position involves leading the delivery and performance across multiple sites, ensuring optimal service for participants. Candidates should possess strong leadership, data interpretation skills, and the ability to drive performance in a high-volume environment. Competitive salary of circa £70,000 per annum plus benefits.

Benefits

Up to 25 days holidays plus bank holidays

Up to 6% contributory pension scheme

Performance-based bonus scheme

Company car

Private medical insurance

Training and development opportunities

24/7 Employee Assistance Programme

Discounts across retailers

Paid volunteering day each year

Qualifications

• Leadership and people management experience, ideally within the employability or retail sector.
• Proven record of driving performance across multiple sites or contracts.
• Ability to interpret complex data to inform decisions.

Responsibilities

• Lead a team of Operations Managers to deliver outstanding performance.
• Drive achievement of key performance indicators and service levels.
• Foster a culture of high performance and continuous improvement.

Skills

Leadership and people management experience

Driving performance across multiple sites

Interpreting complex data

Managing change

Exceptional communication skills

Strong problem-solving skills

High digital literacy

Tools

Microsoft Office tools

Job description

A leading service management company is seeking a Head of Operations for their Restart Scheme team. This key position involves leading the delivery and performance across multiple sites, ensuring optimal service for participants. Candidates should possess strong leadership, data interpretation skills, and the ability to drive performance in a high-volume environment. Competitive salary of circa £70,000 per annum plus benefits.