Head of Operations

London North West Healthcare NHS Trust; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A major healthcare provider in Greater London seeks a dynamic Head of Operations. This role involves heading the operational delivery of two care groups, driving performance, and ensuring high-quality patient care. The successful candidate will collaborate with various healthcare professionals to implement strategic objectives. Strong leadership, organisational skills, and effective communication are essential. Applicants will be part of a progressive trust delivering essential services across multiple hospital sites.

Qualifications

• Experienced leader in healthcare operational management.
• Ability to communicate and negotiate with diverse staff groups.
• Capable of driving continuous improvement in patient care.

Responsibilities

• Head operational delivery of two care groups.
• Collaborate with nursing and clinical leads for improved care.
• Support divisional objectives and manage strategic business cases.

Skills

Leadership

Operational delivery

Organisational skills

Negotiation

Communication

Job description

Overview

The division of Medicine, Emergency & Therapies are recruiting to two new Head of Operations posts, with critical remits within our newly merged division. We are seeking highly organised, experienced and dynamic leaders to head up the operational delivery of 2 care groups.

Our Integrated Care Group is responsible for delivering the division’s elective operating plan, including RTT and DM01 performance of large medical specialty services across 3 sites. These specialties also provide crucial non-elective and acute ward care on the Northwick Park and Ealing Hospital sites and are therefore accountable for delivering timely in-patient care which responsibly progresses care and timely discharge, through one of the busiest non-elective trusts in the country.

Our Heads of Operations will drive and support continuous improvement within our Care Groups, and be accountable for delivering operational performance, including high-quality patient care, clinical governance, safety, and financial targets through organised management and reporting routines.

They will deputise for the Divisional Director of Operations as required and participate in the Silver on-call rota.

The Post holder will deputise for the Divisional Director of Operations as required.

Key responsibilities

• Work collaboratively with the Care Group Head of Nursing and Care Group Clinical Lead
• Work with the Divisional management team in driving forward directorate wide programmes of work and service direction.
• Support with bringing together divisional and corporate recovery plans aligned to short and long-term objectives.
• Communicate complex concepts to a range of staff groups and clinicians and effectively negotiate barriers to change to ensure plans are delivered to timeframes and expectations.
• Work in collaboration with the Divisional Director of Operations to shape and implement the corporate objectives for the Trust.
• Work with the directorates on large strategic business cases related to recovery and service change, ensuring that the costs, benefits, risks and income and expenditure of such schemes are fully understood and prepared for presentation to the relevant committee for approval prior to commencement.

About LNWH

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

For full role duties and responsibilities please see the attached Job Description and Person Specification

This advert closes on Tuesday 17 Feb 2026