Head Of Operations & Logistics

Simon Acres Group; Norwich; On-site; GBP 60,000 - 65,000; Full time

Job summary

A successful Furniture retailer in Norfolk is seeking a Head of Operations & Logistics to oversee and optimize their supply chain and operational activities. The ideal candidate will have proven leadership experience and a strategic mindset. Responsibilities include managing logistics teams, driving continuous improvement, and ensuring compliance with safety regulations. The role offers a competitive salary and various perks including healthcare and staff discounts.

Benefits

22 days holiday allowance + bank holidays

AXA Healthcare benefit

50% staff discount on products

Flexible working hours

Qualifications

• Proven leadership experience in operations, logistics, or supply chain management.
• Data-driven mindset with the ability to identify trends and implement solutions.
• Experience in managing budgets, forecasting, and business planning.

Responsibilities

• Take full accountability for daily operations of transport, warehouse, and logistics teams.
• Drive continuous improvement initiatives to enhance safety, quality, and efficiency.
• Develop and implement logistics strategies to optimise costs and service levels.

Skills

Leadership experience

Strategic thinking

Organisational skills

Problem-solving

Data-driven mindset

Communication skills

Job description

Head of Operations & Logistics

Location: Norfolk, England

Salary: £60-65k per annum

Simon Acres Recruitment are looking for a Head Of Operations & Logistics for a well-established, highly successful, and growing Furniture retailer based in Norfolk.

As our client continues to expand, they are looking for an experienced, strategic, and hands‑on Head of Operations & Logistics to oversee and optimize their supply chain, logistics, and day‑to‑day operational activities. This leadership position is integral to our client’s success in delivering quality products and services efficiently.

If you're a strategic leader with a passion for operational excellence, with a drive to lead and inspire teams to achieve outstanding results, then this is a fantastic opportunity to join our client as Head of Operations & Logistics.

About the Role

As the Head of Operations & Logistics, you will take full accountability for the daily operations of our client’s transport, warehouse, and logistics teams. Your leadership will be instrumental in ensuring the smooth planning, scheduling, and coordination of shipments, driving continuous improvement initiatives, and fostering a culture of accountability, innovation, and teamwork.

Key Responsibilities

• Provide inspirational leadership and take full responsibility for all operational management
• Oversee daily transport, warehouse, and logistics operations, ensuring seamless execution
• Drive continuous improvement initiatives to enhance safety, quality, and efficiency
• Monitor key performance indicators (KPIs), proactively resolving any issues
• Identify bottlenecks and inefficiencies, creating data-driven solutions
• Develop and implement logistics strategies to optimise costs and service levels
• Ensure workforce effectiveness through training, talent management, and succession planning
• Utilise data to drive productivity, improve stock management, and enhance cost efficiencies
• Ensure full compliance with Health & Safety regulations and proactive risk management
• Provide strategic input on Warehouse Management System (WMS) upgrades and IT projects

Key Metrics for Success

• Reduction in operational downtime
• Improvements in productivity and cost efficiencies
• Consistent compliance with safety and quality standards
• High levels of team engagement and retention
• Positive customer feedback on delivery and product quality

About You

• Proven leadership experience in operations, logistics, or supply chain management
• Strong strategic thinking with a hands‑on approach to problem‑solving
• Data‑driven mindset with the ability to identify trends and implement solutions
• Exceptional organisational and communication skills
• Experience in managing budgets, forecasting, and business planning
• Knowledge of Health & Safety regulations and best practices
• A track record of driving continuous improvement and operational excellence

Perks

• 22 days holiday allowance + bank holidays
• As a member of the leadership team, the successful candidate will benefit from AXA Healthcare, alongside our client’s Simply Health cashback scheme
• Plus staff discount on products of 50%.
• Working hours: 40hpw, with a flexible approach needed at peak times.
• Generally 8:00am - 4:30pm

Simon Acres Recruitment are acting as the employment agency in relation to this vacancy