Head of Operations Community Specialist Mental Health

Cheshire & Wirral Partnership NHS Foundation Trust; Chester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional health services organization seeks a Head of Operations for a 6-month fixed-term role in Chester. You'll lead operational management for the Community Specialist Mental Health Care Group, ensuring patient-centered care and achieving performance targets. The ideal candidate will possess a Master's level qualification and relevant management experience. Join a supportive environment committed to continuous improvement and delivering high-quality health services across multiple locations.

Benefits

Competitive salary

Comprehensive training programs

Inclusive workplace culture

Qualifications

• Demonstrable evidence of continuous professional development.
• Up to date knowledge of modern service delivery and national health plans.
• Ability to strategically plan with alignment to operational delivery.

Responsibilities

• Lead and develop safe and effective delivery of patient care.
• Oversee operational and performance targets in the Care Group.
• Manage clinical services with a focus on continuous improvement.

Skills

Communication skills

Decision making

Leadership

Project management

Change management

Budget management

IT skills

Coaching style of management

Education

Relevant professional qualifications at Masters Level

Post graduate management qualification or relevant experience

Tools

Microsoft Office applications

Job description

A temporary 6 month opportunity has become available within the Specialist Mental Health Care Group for a 6 month fixed term Head of Operations post. The post will report to the Associate Director for Community Specialist Mental Health and All Age Disability Services. Working in collaboration with Strategic and place based CDs, the role is responsible for leading and developing a culture which ensures the safe, efficient and effective delivery of patient/client care across the Community SMH side of the SMH Care Group. Responsible for the delivery of operational and performance targets, the achievement of local and national standards, human resources, quality and governance targets and budgetary control for the Community SMH side of the SMH Care Group. A primary element of the role is to lead and operationally manage all clinical services assigned to the Care Group, ensuring a focus upon continuous improvement and development within clinical services for the benefit of patients, services users, carers and staff. Responsible for supporting the contribution (including performance), development and wellbeing of the individuals they directly line manage and ensuring direct reports do the same for staff in which they are responsible. Overseeing a culture in which staff is enabled to be the best that they can be.

• Relevant professional qualifications at Masters Level
• Post graduate management qualification or relevant experience
• Demonstrable evidence of continuous professional development, up to date knowledge of modern service delivery and national plans for health and social care
• Commercial focus and understanding of business requirements of the Trust
• Understanding of project management methodology and approach
• Understanding of service improvement tools and techniques
• Knowledge of Workforce policy and process
• Knowledge of Corporate Governance policy and process
• Budget management
• Understanding of regulations and legislation that govern health care delivery, operational planning and performance management
• Ability to identify, evaluate and support continuous development of services
• Highly developed communication skills that include influence, negotiation, empathy and good written communication
• Ability to strategically plan, ensuring "golden thread" between Strategy and operational delivery plans
• Ability to prioritise and re‑prioritise as plans change, remaining flexible and resilient whilst doing so
• Decision making skills including evaluation of decision making
• Confidence and ability to have difficult conversations promptly when required
• To know when to appropriately escalade and to delegate
• Ability to think flexibly and innovatively
• Ability to own and lead change
• IT Skills – Microsoft office applications
• Report writing and presenting
• Inspiring and motivating others to change
• Tackling under / poor performance
• Undertaking challenging / difficult conversations
• Ability to work independently on highly sensitive and contentious issues
• Coaching style of management

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all‑age disability care, as well as the provision of three GP surgeries in Cheshire. We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport. Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person‑centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall. As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services. All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role. Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.