Head of Operations - Care and Support

Nottingham Community Housing Association; Nottingham; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading housing association in the UK is seeking a Head of Operations - Care and Support to lead the delivery of regulated and non-regulated care services. The role requires strong leadership, compliance with CQC regulations, and the ability to foster partnerships. Offering a competitive salary and a generous benefits package, this is an opportunity to shape the future of care and support while ensuring a person-centred approach.

Benefits

Competitive salary

34 days' annual leave

Contributory pension scheme

Flexible working

Employee Assistance Programme

Wide range of training opportunities

Qualifications

• Demonstrates understanding of CQC regulatory frameworks.
• Brings extensive management experience in care settings.
• Achieves good or outstanding regulatory outcomes.

Responsibilities

• Lead strategic and operational delivery of care services.
• Ensure services are person-centred and compliant.
• Combine strategic thinking with operational excellence.

Skills

Leadership

Care Quality Commission (CQC) knowledge

Compliance and regulatory knowledge

Interpersonal skills

Strategic thinking

Job description

About the role:

We are seeking an experienced and dynamic Head of Operations - Care and Support to lead the strategic and operational delivery of regulated and non-regulated care services across our portfolio. This is a pivotal leadership role, ensuring that our services remain person-centred, fully compliant, and committed to continuous improvement. You will lead and champion the strategic development and delivery of outstanding, person‑centred care and support services. These services must be financially sustainable, safe, and fully compliant with internal and external policies and regulation. Your leadership will ensure that all services reflect and uphold emh's vision, mission and values promoting equity, dignity and inclusion for everyone we support and work alongside. The Head of Operations - Care and Support will oversee operational performance, risk management, and financial sustainability while working collaboratively with senior leaders to identify growth opportunities and successfully mobilise new services. Your ability to combine strategic thinking with operational excellence will be key to driving innovation and continuous improvement across our care and support portfolio.

Our ideal Candidate:

We are seeking a leader who demonstrates a clear and comprehensive understanding of Care Quality Commission (CQC) regulatory frameworks, committed to ensuring compliance is met with transparency and ethical practice. You will bring extensive management experience across varied care and support settings, consistently achieving good or outstanding regulatory outcomes through inclusive and person‑centred leadership. The successful candidate will have in‑depth knowledge of relevant policies, legislation, and regulations, ensuring consistent and values‑led application across all services. Exceptional communication and interpersonal skills are essential, enabling you to build trust, foster collaboration, and maintain positive relationships with internal teams, partners, and stakeholders.

Our generous package includes:

• Competitive salary
• 34 days' annual leave (including statutory days), increasing with length of service (pro‑rata for part time)
• Contributory pension scheme
• Flexible working
• 2 colleague benefits portals providing discounts
• Acces to our 24 hour Employee Assistance Programme
• A wide range of training and development opportunities (we are an Investors in People accredited organisation)
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If you are ready to make an impact and help EMH shape the future of care and support apply today!