Head of Operations

Metzger Search & Selection; England; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading recruitment firm in the United Kingdom is seeking an experienced Head of Operations to lead a newly established automated warehouse in Leicestershire. This role encompasses end-to-end operations management, driving performance, leading a team, and ensuring service excellence. The ideal candidate will have a proven track record in operational leadership, a deep understanding of warehouse systems, and a commitment to improvement and sustainability. Competitive salary and benefits offered.

Qualifications

• Proven operational leadership experience in logistics.
• Expertise in automated warehouse systems.
• Strong customer service orientation.

Responsibilities

• Lead the setup of the new warehouse site and systems.
• Recruit and build the operational team.
• Define key processes and performance metrics.

Skills

Proven track record in senior operational or logistics leadership roles

Strong understanding of automated warehouse systems and best practices

Focused on delivering excellent customer service

Exceptional leadership and communication skills

Strategic thinker with a hands-on approach

Commitment to continuous improvement, safety, and sustainability

Collaborative style with an entrepreneurial mindset

Job description

Role Title: Head of Operations

Salary: Excellent basic salary plus benefits

Location: Leicestershire

We’re looking for an experienced and dynamic Head of Operations to lead the end-to-end operation of a large, purpose-built automated warehouse. You’ll be responsible for ensuring outstanding performance across all areas, from site management and customer service to health and safety, sustainability, financial results, and stakeholder collaboration.

This is a unique opportunity to be part of something from the ground up. You’ll play a key role in the implementation of the new facility, its systems, and processes, before taking full leadership of the operational team and the day-to‑day running of the warehouse.

Responsibilities include:

• Leading the setup and establishment of the new warehouse site and systems
• Recruiting and building your operational team
• Defining key processes, performance metrics, and service standards
• Developing strong relationships with internal stakeholders, suppliers, and business partners
• Collaborating with 3PL, warehouse automation, and WMS partners to ensure smooth implementation
• Fostering an inclusive, high‑performance culture
• Overseeing the operational launch and transition of operations into the new facility
• Maintaining service excellence and operational stability through change
• Strengthening stakeholder and supplier relationships to support business growth
• Embedding “business as usual” operations, driving consistency and reliability
• Leading continuous improvement initiatives to enhance efficiency and reduce costs
• Developing and growing your team, promoting accountability, innovation, and continuous learning
• Embedding company culture, values, and behaviours throughout the operation

Candidate requirements:

• Proven track record in senior operational or logistics leadership roles
• Strong understanding of automated warehouse systems and best practices
• Focused on delivering excellent customer service
• Exceptional leadership and communication skills with the ability to engage teams and stakeholders at all levels
• Strategic thinker with a hands‑on approach to delivering results
• Commitment to continuous improvement, safety, and sustainability
• Collaborative in style with an entrepreneurial mindset

If this sounds of interest, please send your CV in Word format, quoting reference 33433/LT/EL detailing your current remuneration package and availability. If your application is of interest, one of our consultants will be in touch.

We regret that due to the high volume of responses, only those candidates who are progressing to the next stage will be contacted.