Head of Operations

The Fix Creative; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading creative agency in the UK is seeking an experienced operations leader. This pivotal role involves overseeing team performance, ensuring financial control, and optimizing project management. The ideal candidate will bring substantial experience from luxury or creative sectors, demonstrating strong leadership capabilities, financial acumen, and the ability to implement change. The position offers an opportunity to shape operational strategies and improve client satisfaction through effective management.

Qualifications

• Strong experience in operations within luxury or creative sectors.
• Proven experience in a senior operations role.
• Excellent contract and supplier management experience.

Responsibilities

• Lead and support teams to ensure high performance.
• Contribute to financial strategy and oversee budget management.
• Optimize operational workflows and enhance delivery.

Skills

Operations management

Financial acumen

Team leadership

Process optimization

Risk management

Supplier management

Job description

This is a pivotal leadership position responsible for operational strategy, efficiency, and organisational alignment across the business. You will oversee team structure, commercial processes, operational performance, and risk management while ensuring seamless delivery of projects from concept through execution.

Team & Organisational Leadership

• Lead and support teams to ensure high performance and alignment with business goals
• Communicate strategy, vision, and operational priorities across the organisation
• Oversee recruitment and HR processes
• Foster a collaborative, engaged, and high‑calibre team culture

Financial & Commercial Management

• Contribute to financial strategy and oversee budgetary management
• Maintain financial control across project delivery and operational costs
• Oversee project management systems and their integration with finance platforms

Project & Operations Management

• Optimise operational workflows and resource allocation
• Implement improved project management tools and processes
• Ensure smooth communication between commercial, project, and delivery teams
• Oversee contract review and contracting processes

Strategic Operations & Continuous Improvement

• Develop long‑term operational strategies that enhance delivery and client satisfaction
• Build systems for post‑project feedback and continuous improvement
• Ensure accurate project and financial reporting

  Risk & Change Management

  • Anticipate and mitigate operational risks
  • Lead adoption of new systems, processes, and organisational improvements

  Business Development

  • Support senior leadership with initiatives to strengthen client retention and repeat business

  Qualifications

  • To succeed, you'll bring strong experience in operations within luxury, creative, experiential, or events‑led environments, along with the ability to influence, implement change, and drive continuous improvement across teams.
  • Proven experience in a senior operations role within luxury, creative, events, or marketing sectors
  • Strong financial and commercial acumen
  • Excellent contract and supplier management experience
  • Expertise in operational strategy, process optimisation, and resource planning
  • Strong risk management capabilities
  • Experience leading teams and shaping organisational structure
  • Familiarity with change management and implementing new systems