Head of Operations

Launch Ventures Private Limited; City Of London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading healthcare technology firm in London is seeking a Head of Mission Operations to orchestrate people, technology, and processes in a regulated environment. The role requires managing cross-functional teams, ensuring compliance, and driving operational excellence. Ideal candidates will have 5-10 years in operations or systems management, a strong focus on quality, and experience in high-stakes environments. Offering a competitive salary and a full-time contract.

Qualifications

• 5-10 years in operations, program delivery, or systems management within technology, healthcare, or regulated industries.
• Experience managing multi-stream projects or deployments.
• Proven ability to manage delivery under high stakes with minimal oversight.

Responsibilities

• Own cross-functional delivery across engineering, product QA, and clinical operations.
• Plan and oversee clinical and partner roll-outs.
• Build scalable operating rhythms and operational dashboards.
• Ensure adherence to FDA, HIPAA, and regulatory requirements.
• Identify operational bottlenecks and implement countermeasures.
• Serve as the operational point of contact.

Skills

Systems Thinking

Execution Discipline

Analytical Precision

Cross-Functional Empathy

Operational Creativity

Integrity & Accountability

Job description

Client of launch ventures is looking for a Head of Mission Operations an experienced systems-driven operator who can orchestrate people technology and process in a live regulated healthcare environment.

This role sits at the centre of the execution engine. You will work directly with the Co-Founder & COO and company leadership to ensure every clinical deployment data pipeline and product release runs predictably safely and flawlessly.

It is both a command and orchestration role ideal for someone who thrives in complexity balances precision with urgency and takes pride in building systems that directly impact patient lives.

Key Responsibilities

• Operational Orchestration: Own cross-functional delivery across engineering product QA and clinical operations ensuring synchronization between technical and customer-facing teams.
• Deployment Management: Plan and oversee clinical and partner roll-outs managing timelines dependencies and on-site or remote go-lives with zero-surprise execution.
• Systems & Process Design: Build scalable operating rhythms daily stand-ups QA reviews issue-tracking frameworks and operational dashboards for leadership visibility.
• Compliance & Quality: Partner with Engineering AI and Product leadership to ensure adherence to FDA HIPAA and other regulatory requirements through disciplined documentation and process integrity.
• Continuous Improvement: Identify operational bottlenecks early implement countermeasures and institutionalize learning loops across deployments.
• Stakeholder Communication: Serve as the operational point of contact for internal teams and external hospital

Requirements

Skills & Competencies

• Systems Thinking: Ability to connect technical clinical and operational variables into one coherent model.
• Execution Discipline: Operates calmly and decisively under pressure; detail-oriented without losing perspective.
• Analytical Precision: Data-driven decision-maker who uses metrics to guide prioritization.
• Cross-Functional Empathy: Can communicate fluently with engineers clinicians and executives alike.
• Operational Creativity: Builds structure in ambiguous environments and simplifies the complex.
• Integrity & Accountability: Relentless about quality compliance and mission alignment.

Experience & Background

510 years in operations program delivery or systems management within technology healthcare or regulated industries.

Has led multi-stream projects or deployments (e.g. Accenture Deloitte high-growth health-tech or SaaS environments).

Proven ability to manage delivery under high stakes with minimal oversight.

Key Skills

• Succession Planning
• Growing Experience
• Expense Management
• Management Experience
• Rackspace
• Laboratory Management
• Senior Leadership
• Operations Management
• Relationship Management
• Leadership Experience
• Negotiation
• Taxonomy

Employment Type: Full Time

Experience: years

Vacancy: 1

Monthly Salary: 3000000 - 3000000