Head of Operations

Lockton; City Of London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A leading global insurance and risk management firm in London seeks a Head of Operations for a full-time permanent role. You will support operational strategy and maximize efficiency within the people solutions team. The ideal candidate has a wealth of experience at a director level and exceptional skills in managing change. This position offers a hybrid work model and significant responsibility in driving improvements and maintaining compliance.

Qualifications

• Significant experience in a Director-level position.
• Demonstrated success in managing operations and systems.

Responsibilities

• Maximise efficiency of current systems & infrastructure.
• Investigate quality problems and recommend changes or improvements.
• Facilitate the introduction of new processes across the division.
• Evaluate systems and analyze data for opportunities for improvement.
• Ensure compliance with regulatory and internal standards.

Skills

Financially literate

Excellent attention to detail

Ability to communicate effectively to all stakeholders

Proven ability to drive & deliver change

Employee Benefits experience

Job description

General information

Reference

003764

Location

United Kingdom London London

Work Place

Hybrid

Region

UK

Job Profile

Lockton - Experienced Professional

Title

Head of Operations

Description

About the Role

The purpose of this role is to support the COO in delivering the operational strategy for the people solutions team. You will be required to provide support in maximising efficiency of current systems and infrastructures

The impact of this role is to significantly contribute to the Lockton People Solutions growth agenda through investigating quality problems and supporting the implementation of changes and improvements. This role requires ongoing evaluation of systems data and processes to identify areas of growth opportunity.

Key Tasks and Responsibilities

• Maximise efficiency of current systems & infrastructure
• Investigate quality problems and recommend changes or improvements
• Facilitate the introduction across the division of new processes or improvements to existing processes
• Ongoing evaluation of systems analysing data evaluating processes to establish best practice and identify opportunities for improvement
• Establish optimal internal tech solution with input & support from key stakeholders
• Ensure that all activities undertaken are compliant with current regulatory and internal standards and procedures
• Monitoring of cash collection performance & Bad Debt
• Responsibility for Forecasting Budgeting & tracking Actuals in relation to revenue & expenses
• Maintain Divisional Risk Register and identify emerging risks
• Monitoring of Company KPI goals with the Division ensuring remedial action where performance falls below company expectation
• Preparation of material for governance meetings (Business Unit reports Divisional ExCo meetings Team meetings)
• NDA Champion & signatory
• Key contact for internal & external audit queries
• Responsibility for Divisional payaways (inbound & outbound)-reconciliation & settlement
• Work on corporate operational improvement projects
• Ensure that necessary policies and standards for service quality are set and maintained and that compliance is assured
• Drive business success by identifying triaging and developing areas of change to enhance efficiency and cost saving revenue growth and to maximise value
• Take a change initiative from ideology and planning through to development and deployment working across business functions and with multiple stakeholders to achieve a successful outcome
• Understands both internal and customer requirements and translates them into product requirements
• Maintain responsibility for People Solutions Library site ensuring files uploaded are of a high quality version control is maintained & naming conventions are adhered to
• Deputise for COO at meetings as and where appropriate
• Ad hoc support to the COO and Business Unit Leader as required

Candidate Profile

Skills & Knowledge

• Financiallyliterate
• Excellentattentiontodetail
• Abilitytocommunicateeffectivelytoall stakeholders
• Provenabilitytodrive&deliverchange
• EmployeeBenefitsexperiencewouldbebeneficial

Scheduled

Full Time Permanent

Required Experience :

Director

Key Skills

Succession Planning,Growing Experience,Expense Management,Management Experience,Rackspace,Laboratory Management,Senior Leadership,Operations Management,Relationship Management,Leadership Experience,negotiation,Taxonomy

Employment Type : Full Time

Experience : years

Vacancy : 1