Head of Operations

Falmouth Fairfax; City Of London; On-site; GBP 100,000 - 140,000; Full time

Job summary

A luxury advisory firm is seeking a Head of Operations to translate executive vision into measurable results. This role involves overseeing operations, team leadership, and ensuring compliance in a fast-paced luxury environment. The ideal candidate will have a minimum of 10 years in leadership within luxury services, especially with high-net-worth clients. The position offers competitive remuneration depending on experience.

Qualifications

• Minimum 10 years of progressive leadership experience within the luxury services sector.
• Demonstrable expertise in super prime property and hospitality.
• Understanding of high-net-worth client expectations.

Responsibilities

• Serve as the operational backbone translating executive vision into results.
• Manage operations and ensure process excellence.
• Lead and develop the team to meet high standards.

Skills

Super prime property expertise

Leadership experience in luxury services

Regulatory compliance knowledge

Job description

The Company

A highly respected, award-winning property advisory and management firm, renowned for its expertise in the realm of luxury residential, mixed-use, and branded developments, is seeking a Head of Operations for a newly established position. Exclusively advising the premium market and catering to ultra-high-net-worth individuals, our client boasts a market-leading multi-billion-pound contracted portfolio, encompassing some of the most prestigious developments, brands, and clientele in the industry.

The Role

Reporting to the senior leadership team, this individual will serve as the operational backbone for our client translating executive vision into measurable results while working closely with the head office to ensure seamless delivery of premium services. Key areas of role coverage will include :

• Executive Support & Strategic Leadership
• Operations Management & Process Excellence
• Team Leadership & Development
• Technology Infrastructure & Information Management
• Financial Operations & Management
• Legal, Regulatory & Risk Management

The Candidate

Minimum 10 years of progressive leadership experience within the luxury services sector, with demonstratable expertise in

• Super prime property, hospitality or luxury market segments (essential)
• Understanding of high-net-worth client and institutional client expectations and the operational requirements of delivering excellence in services
• Proven ability to navigate complex regulatory environments and compliance requirements at pace

Remuneration and progression

The salary will depend on prior experience but there is an expected range for the role of £, - £, plus benefits and bonus.

The Opportunity

This opportunity offers the chance to join a highly distinguished, market-dominating business renowned for its excellence within the super-prime sector. Our client upholds the highest standards of professionalism and quality combining this with dynamic, innovative solutions to its clients. The successful candidate will play a crucial role in maintaining and enhancing the company’s market leading position as it continues to expand its exceptional service offering into new markets.

For more information please contact Lucy Cook- / 20