Head of Operational Systems & Process

Bauer Media Group Heinrich Bauer Verlag KG; City Of London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading media company in London seeks a Head of Operational Systems & Process to enhance workflows primarily using Monday.com. This hybrid role requires expertise in workflow and system transformations while fostering cross-department collaboration. Ideal candidates will have strong stakeholder management skills and a passion for optimizing operational platforms.

Benefits

25 days holiday plus bank holidays

Enhanced maternity/adoption leave

Access to internal training via Bauer Academy

Flexible working opportunities

Qualifications

• Deep expertise in Monday.com with advanced configuration and automation skills.
• Proven experience in leading workflow or systems transformation.
• Strong understanding of process design and governance.

Responsibilities

• Lead the development and improvement of operational systems.
• Own and optimise Monday.com as a core business system.
• Collaborate with various teams to drive efficiency.

Skills

Expertise in Monday.com

Stakeholder management

Workflow transformation

Process design

Change management

Job description

Group Production and Operations sit at the heart of Bauer Media Audio UK, connecting teams across the business to deliver world-class content and commercial creativity at scale. We design and manage the systems, workflows, and processes that keep our brands running efficiently, from local stations to national networks. As we continue to evolve how we create and deliver content, we’re focused on building smarter, more connected ways of working across the business.

The Difference you will make:

As the Head of Operational Systems & Process you will lead the design, optimisation, and governance of workflow systems across Bauer Media Audio UK, with a focus on Monday.com. This is both a strategic and hands‑on role, focused on maximising the value of Monday.com and other operational platforms to drive collaboration, consistency, and efficiency across all creative and content teams.

Your role:

• Lead the development and continuous improvement of Bauer’s operational systems and workflows.
• Own and optimise Monday.com as a core business system.
• Building best‑practice frameworks, templates, and standards for the use of Monday.com.
• Work with senior stakeholders to shape the long‑term roadmap for operational systems and workflow innovation.
• Collaborate with production, content, commercial, marketing, social, and technology teams.
• Champion adoption and engagement, bringing teams on the journey, building confidence, and winning hearts and minds.
• Develop and deliver onboarding, training, and documentation.
• Use data and reporting tools to provide actionable insight into capacity, performance, and delivery.

The skills you will bring:

• Deep, hands‑on expertise in Monday.com, including advanced configuration, automation, dashboards, and integrations.
• Excellent stakeholder management and influence.
• Proven experience leading workflow or systems transformation.
• Strong understanding of process design, governance, and change management.
• A passion for making systems work for people, not the other way around.

Working Pattern/Location:

This is a hybrid role that supports a balance of working from home and our office in London (5 minutes’ walk from Euston station). The expectation is two days a week in the office.

About Bauer Media Group

We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside investments in other media related sectors. With more than 500 million copies sold each year, we are one of Europe’s largest Publishers. From women’s and celebrities’ magazines to TV listings to food and special interest, we own some of the most popular publishing brands in Germany, UK, Poland and France – both digital and print. But not only that. Reaching over 61 million listeners weekly, we operate over 150 radio and podcast brands in nine countries, spanning the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway and Portugal. Family‑owned in the 5th generation, Bauer Media focuses on the long‑term, with a consumer‑first mindset that guides us across our diverse portfolio. Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich people‘s everyday lives.

What’s in it for you

• You’ll have 25 days holiday, bank holidays & 2 volunteer days to use.
• Your development matters, so access to our internal training provider – Bauer Academy, is a huge win.
• We have enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay.
• You’ll have the opportunity for flexible working.
• And much more! Find the full details of our benefits here

We are an international employer and equal opportunities are important to us. That's why we welcome everyone in their uniqueness, regardless of e.g. religion, gender, skin color, disability in our house.

If you have any feedback regarding our UK recruitment process, please email [e-mail] we would love to hear from you.

Date Job Posting Last Updated: 6 Nov 2025