Head of Operational Resilience & Incident Response

Dormont Manufacturing Co; United Kingdom; On-site; GBP 110,000 - 140,000; Full time

Benefits offered by this job

Annual bonus

Private health insurance

Career development

Job summary

Viva.com is seeking a seasoned leader to head our Incident Response function. You will own the DORA major ICT incident posture end-to-end, drive the IR programme across our European footprint, and be the operational voice when incidents occur.

This role requires hands-on technical depth with SIEM, cloud logs, and packet captures, combined with the ability to set strategy with executives and the board.

Qualifications

• 10+ years of total experience in security/IT operations.
• Proven track record leading incident response or SOC at executive scale.
• Hands-on with SIEMs, network captures, and cloud audit logs.
• Experience in banking, payments, fintech, or critical infrastructure is preferred.

Responsibilities

• Lead IR programme and DR posture across European footprint.
• Own major ICT incident classification and reporting, including authorities communications.
• Lead Site Reliability Engineering and ensure service reliability targets across stack.
• Oversee post-incident reviews to drive systemic improvements.
• Coordinate with Anti Financial Crime and Engineering teams in real time.

Skills

Incident response

SOC leadership

DORA/NIS2/PSD2 knowledge

SIEM/packet capture/cloud logs

Executive communication

Tools

SIEM

Job description

Viva.com is seeking a seasoned leader to head our Incident Response function. You will own the DORA major ICT incident posture end-to-end, drive the IR programme across our European footprint, and be the operational voice when incidents occur.

This role requires hands-on technical depth with SIEM, cloud logs, and packet captures, combined with the ability to set strategy with executives and the board.