Head of Non Food Operations-Healthcare

Medirest; United Kingdom; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading healthcare support services provider is seeking a Head of Non-Food Operations to lead and optimize service delivery at Addenbrookes Hospital. The role involves strategic leadership in portering, domestic services, and logistics, ensuring compliance with NHS standards and motivating multi-disciplinary teams. Ideal candidates will have over 5 years of experience in large-scale facilities and healthcare environments.

Benefits

Excellent benefits

Qualifications

• 5+ years’ experience leading multi-disciplinary teams in healthcare.
• Confident in managing budgets and achieving service delivery goals.
• Ability to engage stakeholders effectively.

Responsibilities

• Design and deliver a high-performing Non-Food Service Delivery Model.
• Ensure service meets NHS standards and maintains patient safety.
• Build and develop multi-disciplinary teams for operational excellence.
• Use data and KPIs for improved operational performance.
• Partner with clinical and operational leaders for service alignment.
• Support transformation projects across the estate.

Skills

Leadership experience in large-scale facilities or healthcare

Strong knowledge of NHS or healthcare standards

People leadership and coaching

Commercial acumen

Change management and transformation

Service excellence and sustainability

Job description

Head of Non-Food Operations - Healthcare

Salary: £65,000 + excellent benefits

Location: Addenbrookes Hospital

Contract Type: Full-time, Permanent

Be the driving force behind safer, smarter, more sustainable healthcare services.

Are you a passionate operational leader ready to make a measurable impact in healthcare support services? We’re looking for a Head of Non-Food Operations to lead and optimise essential service delivery across Portering, Domestic Services, and Logistics.

This is a senior leadership role with real influence — responsible for ensuring that non-food services are delivered efficiently, safely, and compassionately to support world-class patient care. You’ll shape strategy, drive innovation, and inspire a high-performing team in one of the UK’s most complex and rewarding operational environments.

What You’ll Do

• Lead and innovate - Design and deliver a high-performing Non-Food Service Delivery Model across multiple operational teams.
• Champion quality and compliance - Ensure services meet all NHS, HSE, and contractual standards while maintaining exceptional infection control and patient safety.
• Inspire and empower teams - Build, motivate, and develop multi-disciplinary teams to deliver service excellence and operational resilience.
• Drive performance and efficiency - Use data, KPIs, and insight to deliver smarter operations and measurable improvements in service delivery.
• Collaborate at every level - Partner with clinical and operational leaders to align non-food services with wider healthcare objectives.
• Lead transformation - Support mobilisation, process redesign, and digital innovation projects across the estate.
• Deliver commercial results - Manage budgets effectively, identify efficiencies, and ensure services operate sustainably and profitably.

What We’re Looking For

You’re a proven operational leader with a track record of success in large-scale facilities or healthcare environments. You know how to balance strategic vision with hands‑on leadership and thrive in fast‑paced, complex settings.

Essential experience and skills:

• 5+ years’ experience leading multi-disciplinary teams (e.g. cleaning, portering, logistics, or facilities).
• Strong knowledge of NHS or healthcare standards.
• Excellent people leadership and coaching skills.
• Commercially astute, with the ability to deliver high-quality services within budget.
• Confident in change management, transformation projects, and stakeholder engagement.
• Passionate about service excellence, sustainability, and patient experience.