Head of Network Operations

Quickline Communications; England; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading broadband provider in the UK seeks an experienced Head of Network Operations to lead their network operations team. This role involves overseeing incident management, shaping network strategy, and ensuring secure, efficient broadband service, particularly in rural areas. The ideal candidate should have hands-on experience in network engineering, strong team leadership abilities, and a solid understanding of network and security technologies. Competitive benefits include a pension scheme, health cashback, and generous holiday allowances.

Benefits

Pension 5% employer contribution

Health Cashback Scheme

25 days annual leave + additional days off

High Street Shopping Discount Scheme

Free Parking on site

Regular Lunch & Learns

Social Events

Customer Obsessed Awards

Qualifications

• Hands-on experience in network engineering or operations.
• Proven ability to lead and manage teams.
• Strong understanding of network technologies and security principles.

Responsibilities

• Lead the network operations team for efficient broadband service.
• Oversee incident management to minimize downtime.
• Shape network operations strategy and collaborate with vendors.

Skills

Network engineering experience

Team leadership

Troubleshooting network issues

Vendor management

Performance analysis

Job description

Head of NOC

We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online our customers are at the heart of everything we do. So, we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring people, and we re looking for an experienced Head of Network Operations (NOC) to lead our network operations team and ensure our broadband network runs smoothly, securely, and efficiently.

Could that be you? If you thrive leading a hands-on team, enjoy solving complex network challenges, and take pride in delivering reliable broadband to rural communities, then we d love to hear from you.

Here's why you'll love this role

• Take charge of incident management to minimise downtime and ensure top-quality service for our customers.
• Shape the future of our network operations strategy, overseeing upgrades, expansions, and security measures.
• Collaborate with vendors and service providers to maintain strong partnerships and meet service level agreements.
• Enjoy a role that combines hands‑on technical work with leadership, all while making a real difference in rural connectivity.

Here's why you'll be great in the role

• You have previous hands‑on experience in network engineering or network operations roles, with a proven ability to lead and manage teams.
• You have a strong understanding of network technologies, security principles, vendor management, and performance analysis.
• You excel at troubleshooting network issues, managing incidents, and ensuring the reliability and security of complex network infrastructure.

The benefits

• Pension 5% employer / 5% employee contribution.
• Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• Option to buy or sell upto 5 additional days annual leave
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular Lunch & Learns
• Social Events Summer and End of Year parties etc.
• Customer Obsessed Awards - Regular opportunities to win!

Note to agencies

Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.

Please note: You must have the right to work in the UK in order to be successfully appointed to this role.