Head of Network Health & Field Ops

Royal Mail; Minsterley; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading postal service provider in the UK is seeking a Head of Maintenance for its locker network. The role involves executing maintenance strategies, ensuring high network availability, and leading teams for continuous improvement. The ideal candidate will have significant experience in maintenance engineering, strong leadership skills, and the ability to manage complex stakeholder relationships. The position offers comprehensive benefits including enhanced family support and wellbeing programs.

Benefits

Enhanced maternity/paternity/adoption leave

Sick pay support

24/7 wellbeing access and support services

Qualifications

• Significant experience in maintenance and engineering.
• Proven ability to lead continuous improvement initiatives.
• Experience managing geographically dispersed teams.

Responsibilities

• Own and execute the maintenance strategy for the locker network.
• Ensure network health and performance targeting 98% availability.
• Lead reactive and preventative maintenance programs across the UK.

Skills

Strong leadership skills

Preventative and reactive maintenance experience

Continuous improvement leadership

Communication and influencing skills

Job description

Royal Mail is accelerating its Out-of-Home (OOH) strategy, expanding our parcel locker network to deliver convenience and reliability for customers. To achieve this, we need a strong leader to ensure our locker network operates at the highest standards and supports our ambitious growth plans. As Head of Maintenance - Lockers, you'll take ownership of the maintenance strategy, ensuring network health, driving continuous improvement, and leading a team that keeps our lockers performing at 98% availability for customers.

Responsibilities

• Own and execute the maintenance strategy for Royal Mail's locker network.
• Ensure network health and KPI performance, targeting 98% availability.
• Lead reactive and preventative maintenance programs across the UK.
• Manage contractors and field engineering teams, holding them accountable for standards.
• Drive continuous improvement initiatives to enhance reliability and efficiency.
• Collaborate with operations, engineering, and commercial teams to accelerate locker deployment.
• Establish governance and reviews to monitor performance and compliance.
• Develop & restructure a team to scale an OOH Locker Network while delivering efficiency and outstanding service to our customers.

Qualifications

• Significant experience in maintenance and engineering, including preventative and reactive maintenance.
• Proven ability to lead continuous improvement within a recognized framework.
• Strong leadership skills with experience managing geographically dispersed teams.
• Ability to manage contractors, suppliers, and complex stakeholder relationships.
• Skilled in designing or restructuring teams for future needs.
• Comfortable managing budgets and multiple initiatives simultaneously.
• Excellent communication and influencing skills at all levels, including unionized environments.
• Experience operating at senior management level in a dynamic, large-scale organization.

Benefits

• Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers – more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
• Supportive and generous company sick pay.
• Your Wellbeing – 24/7 access to services and tools to help you get the most out of life, from physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

Eligibility

Available only to permanent employees.

Next Steps

Next stage of the selection process will be a face-to-face or virtual interview consisting of competency based and role specific questions.