Head of Neighbourhood Services

Dacorum Borough Council; Hemel Hempstead; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local government authority in Hemel Hempstead is seeking a leader to manage waste and recycling services. This role involves strategic planning, operational improvement, and stakeholder engagement to create a cleaner and greener community. Candidates should have a solid background in managing complex services and a customer-focused approach. A valid UK driving licence is required.

Qualifications

• Proven track record of managing a multi-million-pound waste service.
• Experience in a complex, multi-agency service system.
• Ability to manage cultural and operational change.

Responsibilities

• Lead waste and recycling operations for the council.
• Encourage shared mission and accountability across the service.
• Maximise commercial waste services and manage fleet.

Skills

Excellent stakeholder management

Customer service skills

Political awareness

Analytical problem-solving

Education

Professional knowledge in management

Job description

Around half an hour by train from the centre of London, Dacorum occupies an enviable location just outside the M25 and is home to the towns of Hemel Hempstead (where our offices are based), Berkhamsted and Tring. An active and green place, Dacorum is a buzzing centre of business, enterprise and ambition. We’re designing our services around customers, ensuring our teams have the right skills and behaviours to excel, and we’ve developed new ways of working which support flexible and hybrid working.

We are prepared to do things differently in Dacorum and our integrated neighbourhood delivery model enables us to deliver great services and create high-performing teams with a positive, empowered culture. Our ambition is to set the standards that other local authorities aspire to, and you can play a part in making this happen. Responsible for waste and recycling, fleet, street scene, grounds maintenance and cemeteries, your leadership will be central to encouraging a sense of shared mission and accountability across the service. Other priorities will include a focus on waste operations and fleet management (including the modernisation of our fleet), supporting the redevelopment and modernisation of our depot, maximising our commercial waste service, garden waste and the smooth running of the depot. Longer term, you’ll make an influential contribution to our planning for local government reorganisation and the opportunities that presents.

It's a role that will suit someone with the right level of professional knowledge, acquired through study or career experience, and who has a proven track record of managing a multi-million-pound waste service within a complex, multi-agency service system. An informed appreciation of the practical demands of managing cultural and operational change is essential along with the ability to take a ‘first principles’ analytical approach to problem-solving and generating solutions. Excellent stakeholder management, customer service and engagement skills, are essential, as are good political awareness and sensitivity to the needs and priorities of others.

It’s a fantastic time to join the team at Dacorum Borough Council and shape a cleaner, greener and safer place for our residents and stakeholders. We’re looking for candidates who will bring proven expertise and capabilities in their own professional area, but who also offer the wider strategic perspective and leadership skills to shape a progressive, collaborative and effective organisational culture, with a focus on customer service and service improvement. You’ll bring a creative, enthusiastic and open-minded approach to how we work across the Council and with our partners, to bring about the best outcomes for our residents and service users.

To find out more or contact Steve Guest or Beth Roberts at Solace in Business on 020 7976 3311 for a confidential discussion.

Closing date: 15th December

Applicants must have a driving licence that is valid in the UK.

A Basic check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.

We are an equal opportunities employer. Candidates with a disability who meet the essential criteria will be interviewed.

To apply please click theApply Nowlink below.