Head of Mortgage Underwriting - Nottingham

The Nottingham Building Society; Trowell; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Annual discretionary bonus scheme

Car Allowance

Bupa Healthcare

Medicash healthcare scheme

29 days annual leave

Job summary

The Nottingham Building Society is seeking a Head of Mortgage Underwriting at Head Office, Nottingham. This leadership role shapes origination, underwriting standards and portfolio performance with a focus on customer outcomes and intermediary partnerships.

You will lead high-performing teams across residential, buy-to-let, commercial and specialist lending, drive improvement, governance and regulatory compliance, and partner with risk and operations to deliver resilient mortgage services.

Qualifications

• Extensive experience across mortgage origination, underwriting and portfolio management across residential, buy-to-let, commercial, self-build and specialist lending.
• Strong understanding of responsible lending, mortgage operations and customer servicing best practice.
• In-depth knowledge of regulatory frameworks including MCOB, FCA requirements and financial crime controls.
• Proven experience leading high-performing operational teams and coaching colleagues.
• Strong analytical skills to interpret MI, KPIs and performance data.

Responsibilities

• Shape and deliver the Mortgage Origination and Underwriting strategy, supporting growth and customer ambitions.
• Lead, motivate and develop high-performing teams with a customer-focused culture.
• Maintain robust underwriting standards and governance for prudent lending decisions.
• Drive operational efficiency, service excellence and continuous improvement across mortgage journeys.
• Use data and performance insights to identify trends, risks and opportunities.
• Lead change initiatives and transformation programmes, embedding new ways of working.

Skills

Mortgage origination

Underwriting

Portfolio management

Regulatory compliance

Leadership

Job description

Head of Mortgage Underwriting - Nottingham

Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Salary: Competitive + Car Allowance

Heres a taste of what you will be doingasaHead ofMortgageUnderwriting at Nottingham Building Society:-

• Shape and deliver the Mortgage Origination and Underwriting strategy, supporting the Society's growth, lending and customer ambitions.
• Lead, motivate and develop high-performing teams, creating a customer and intermediary-focused culture.
• Maintain robust underwriting standards and oversight, ensuring lending decisions are consistent, prudent and compliant.
• Drive operational efficiency, service excellence and continuous improvement across mortgage journeys and processes.
• Use data, customer feedback and performance insights to identify trends, manage risks and improve customer outcomes.
• Lead change initiatives and transformation programmes, embedding new ways of working and enhancing colleague capability.
• Ensure compliance with regulatory requirements, effective risk management and strong governance controls.
• Build strong relationships with internal and external stakeholders, including brokers, solicitors, valuation partners, Credit Risk and Compliance teams.
• Oversee third-party suppliers and outsourced services, ensuring high standards of service and customer delivery.
• Champion operational resilience and business continuity, ensuring the function remains resilient and responsive to change.

Aboutyou:-

• Extensive experience across mortgage origination, underwriting and portfolio management, including residential, buy-to-let, commercial, self-build and specialist lending.
• A strong understanding of responsible lending, mortgage operations and customer servicing best practice.
• In-depth knowledge of relevant regulatory frameworks, including MCOB, FCA requirements and financial crime controls.
• Proven experience leading high-performing operational teams, driving excellent customer outcomes while developing and coaching colleagues to reach their full potential.
• Strong analytical skills, with the ability to interpret MI, KPIs and performance data to identify trends, risks and opportunities.
• Experience of operational resilience, business continuity, risk management and incident recovery within a regulated environment.
• A track record of delivering change, transformation and continuous improvement initiatives.
• Outstanding stakeholder management skills, with the ability to influence and build credibility with senior leaders, regulators, industry bodies and external partners.
• Excellent communication and leadership skills, with the confidence to navigate complex challenges, lead through change and make sound decisions in high-pressure situations.

Reward &Benefits-

• A fair and competitive salary evaluated against market data
• annual discretionary bonus scheme
• Car Allowance
• Bupa Healthcare
• Medicash healthcare scheme
• 29 days annual leave plus