Head of Mortgage Underwriting - Nottingham

The Nottingham Building Society; Stapleford; Hybrid; GBP 110,000 - 140,000; Full time

Benefits offered by this job

Car Allowance

Bupa Healthcare

Medicash healthcare scheme

29 days annual leave

Job summary

The Nottingham Building Society is seeking a Head of Mortgage Underwriting at Head Office in Nottingham. This hybrid role requires leadership of underwriting strategy, teams and governance to ensure compliant, efficient mortgage lending.

You will shape origination processes, oversee performance, and work with brokers, solicitors and partners to deliver strong customer outcomes. A strategic, regulatory-aware leader with a track record of transformation is sought for this demanding role.

Qualifications

• Mortgage origination, underwriting and portfolio management experience across residential, buy-to-let, commercial, self-build and specialist lending.
• Strong understanding of responsible lending, mortgage operations and customer servicing best practice.
• Knowledge of relevant regulatory frameworks including MCOB, FCA requirements and financial crime controls.
• Proven experience leading high-performing operational teams, coaching colleagues to reach their potential.
• Strong analytical skills to interpret MI, KPIs and performance data to identify trends, risks and opportunities.
• Experience of operational resilience, business continuity, risk management and incident recovery in a regulated environment.
• Track record delivering change, transformation and continuous improvement initiatives.
• Outstanding stakeholder management skills to influence senior leaders, regulators and external partners.

Responsibilities

• Shape and deliver the Mortgage Origination and Underwriting strategy to support growth, lending and customer ambitions.
• Lead, motivate and develop high-performing teams with a customer/intermediary-focused culture.
• Maintain robust underwriting standards and oversight for prudent, compliant lending decisions.
• Drive operational efficiency, service excellence and continuous improvement across mortgage journeys and processes.
• Use data and feedback to identify trends, manage risks and improve customer outcomes.
• Lead change programmes, embedding new ways of working and enhancing colleague capability.
• Ensure regulatory compliance, effective risk management and strong governance controls.
• Build strong relationships with internal and external stakeholders, including brokers and valuation partners.
• Oversee third-party suppliers and outsourced services to maintain high service standards.

Job description

Head of Mortgage Underwriting - Nottingham

Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Salary: Competitive + Car Allowance

Heres a taste of what you will be doingasaHead ofMortgageUnderwriting at Nottingham Building Society:-

• Shape and deliver the Mortgage Origination and Underwriting strategy, supporting the Society's growth, lending and customer ambitions.
• Lead, motivate and develop high-performing teams, creating a customer and intermediary-focused culture.
• Maintain robust underwriting standards and oversight, ensuring lending decisions are consistent, prudent and compliant.
• Drive operational efficiency, service excellence and continuous improvement across mortgage journeys and processes.
• Use data, customer feedback and performance insights to identify trends, manage risks and improve customer outcomes.
• Lead change initiatives and transformation programmes, embedding new ways of working and enhancing colleague capability.
• Ensure compliance with regulatory requirements, effective risk management and strong governance controls.
• Build strong relationships with internal and external stakeholders, including brokers, solicitors, valuation partners, Credit Risk and Compliance teams.
• Oversee third-party suppliers and outsourced services, ensuring high standards of service and customer delivery.
• Champion operational resilience and business continuity, ensuring the function remains resilient and responsive to change.

Aboutyou:-

• Extensive experience across mortgage origination, underwriting and portfolio management, including residential, buy-to-let, commercial, self-build and specialist lending.
• A strong understanding of responsible lending, mortgage operations and customer servicing best practice.
• In-depth knowledge of relevant regulatory frameworks, including MCOB, FCA requirements and financial crime controls.
• Proven experience leading high-performing operational teams, driving excellent customer outcomes while developing and coaching colleagues to reach their full potential.
• Strong analytical skills, with the ability to interpret MI, KPIs and performance data to identify trends, risks and opportunities.
• Experience of operational resilience, business continuity, risk management and incident recovery within a regulated environment.
• A track record of delivering change, transformation and continuous improvement initiatives.
• Outstanding stakeholder management skills, with the ability to influence and build credibility with senior leaders, regulators, industry bodies and external partners.
• Excellent communication and leadership skills, with the confidence to navigate complex challenges, lead through change and make sound decisions in high-pressure situations.

Reward &Benefits-

• A fair and competitive salary evaluated against market data
• annual discretionary bonus scheme
• Car Allowance
• Bupa Healthcare
• Medicash healthcare scheme
• 29 days annual leave plus