Head of Monitoring & Response

Global; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading media and entertainment company in London is seeking a Head of Monitoring & Response to lead their monitoring strategy and build a new team. Applicants should have over 8 years of experience in technology roles focused on observability. This position offers the chance to work with cutting-edge technology and foster an inclusive team environment.

Qualifications

• 8 years+ in Technology roles in a 24/7 organisation.
• Experience in monitoring, observability or infrastructure engineering.
• Experience in incident, change and problem management.

Responsibilities

• Lead monitoring and observability strategy across all technology systems.
• Build and lead a team for 24/7 monitoring.
• Ensure operational best practices and collaboration across teams.

Skills

Incident Management

Communication

Coaching and Development

Problem-Solving

Team Building

Job description

Accepting applications until: 19 December 2025

Job Description

EAD OF MONITORING & RESPONSE

At Global, we think big, work hard, and never stand still. We’re the proud home of the best media and entertainment, driven by our talented and passionate people. Our mission? To make everyone’s day brighter - our Globallers, our audiences, our partners, and our communities. Whether we’re in the studio, building world‑class technology, or securing record Outdoor advertising partnerships, we make sure we’re doing it as a team.

Your Role: HEAD OF MONITORING & RESPONSE

As Head of Monitoring & Response at Global, you will lead our monitoring and observability strategy across all technology systems. This role is critical in ensuring the health, performance and reliability of our infrastructure, applications, and services through world‑class monitoring, alerting and incident management practices.

You will be responsible for building and leading a team that maintains and uses our monitoring platform 24/7/365 to identify issues early, respond quickly and continuously improve system resilience.

Key Responsibilities

• Monitoring & Observability (40%) :

• Oversee the design, maintenance and 24/7/365 operation of our monitoring solution, including our AI Ops platform.

• Ensure end‑to‑end visibility into system performance, availability and user experience through robust observability standards.

• Collaborate with the Technology, Digital and Outdoor teams to ensure monitoring is integrated from development to production.

• Incident Management & Response (30%) :

• Continuously improve our incident detection, escalation and response processes.

• Lead post‑incident reviews for major incidents and ensure learnings are translated into system improvements.

• Leadership & Collaboration (30%):

• Recruit, train, motivate and retain a team of first‑line analysts.

• Ensure skilled analysts are in place and equipped with the necessary training, documentation and tooling that enables rapid incident detection and resolution.

• Collaborate closely with software engineering, product, infrastructure and support teams to empower your team to resolve incidents or expand as needed.

• Champion operational best practices and drive awareness of reliability as a shared responsibility across the organization.

What You’ll Love About This Role

• Think Big : You will be building a team and solution for monitoring Global’s entire technical estate.

• Own It : You will be responsible for delivering first‑class incident detection and management.

• Keep it Simple : You will use the latest technology, including AI, to simplify the way we detect and resolve incidents.

• Better Together : You will build a brand new team of analysts, ensuring they are skilled and motivated to do a great job.

What Success Looks Like

In your first few months, you’ll have:

• Recruited and onboarded the 24/7 team of monitoring analysts

• Expanded our monitoring platform

• Documented the most common incident recover scenarios

• Established yourself as the leader for monitoring and response

What You’ll Need

• Experience: 8 years+ in Technology roles in a 24/7 organisation with experience in monitoring, observability or infrastructure engineering.

• Incident Management: Experience in incident, change and problem management in a fast‑paced organisation.

• Communication : Excellent communication, problem‑solving and team‑building skills.

• Coaching and Development: Nurturing talent by empowering and guiding individuals to unlock their potential.

• Building Trust : Creating and maintaining an inclusive environment where diverse views and experiences are welcomed and celebrated in your team.

Creating a place we all belong at Global

We are dedicated to creating a place where different voices are represented, amplified and celebrated. We know that we can’t serve our diverse audiences without first celebrating it in our people, which is why we’re passionate about creating an inclusive culture where every Globaller can belong. So, no matter who you are or where you are from, you can find your place at Global.

As a business, we believe in the importance of a healthy work‑life balance and the value of a flexible and agile workforce. Therefore, we operate a Smart Working approach. If you need us to make any reasonable adjustments during your recruitment process, drop us an email at [e-mail], we’ll be happy to help.