Head of Member Retention & Service Delivery

C4S Search Ltd; City Of London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Head of Retention and Services to lead strategic operations in London. This senior role focuses on enhancing member satisfaction and long-term engagement while managing a multidisciplinary team and multi-million-pound budgets. Candidates should have a robust background in retention strategies and data analysis, ideally within complex organisations. The position offers a hybrid working model, balancing in-office and remote work.

Qualifications

• Proven track record in leading complex organizations.
• Experience managing operational budgets.
• Skilled in data analysis and turning insights into action.

Responsibilities

• Lead member services and retention strategy.
• Deliver operational excellence and data-informed insight.
• Improve member satisfaction and engagement.

Skills

Leading retention and service operations

Managing multi-million-pound income streams

CRM systems (ideally Salesforce)

Data analysis and reporting

Team leadership

Education

Financial training or relevant qualification

Job description

A leading recruitment agency is seeking a Head of Retention and Services to lead strategic operations in London. This senior role focuses on enhancing member satisfaction and long-term engagement while managing a multidisciplinary team and multi-million-pound budgets. Candidates should have a robust background in retention strategies and data analysis, ideally within complex organisations. The position offers a hybrid working model, balancing in-office and remote work.