Head of Marketing Governance & Operations

Royal London Group; City of Edinburgh; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading mutual life and pensions firm is seeking an experienced Head of Marketing Governance and Operations to lead their team. This role is integral to ensuring effective risk management and operational excellence within the marketing function. The ideal candidate will have strong marketing operations and risk management experience, as well as excellent communication and leadership skills. The position offers a hybrid working model and is based in the United Kingdom.

Benefits

28 days annual leave

Up to 14% employer matching pension scheme

Private medical insurance

Qualifications

• Proven experience in risk management.
• Ability to build effective relationships with senior stakeholders.
• Experience in managing enterprise-wide governance frameworks.

Responsibilities

• Ensure effective risk management practices across the B&M.
• Own the Marketing Operations strategy and roadmap.
• Develop and maintain processes, tools, and training programs.

Skills

Proven Marketing operations experience

Understanding of tools and methodologies

Excellent communication skills

Strong stakeholder management

Leadership skills

Job description

Role : Head of Marketing Governance and Operations

Contract Type : Permanent

Location : London or Edinburgh or Alderley Park (Wilmslow)

Reporting to : Group Brand and Marketing Strategy Director

Working Style : Hybrid (50% home / office)

Team : Brand and Marketing Strategy

Join Our Group Brand and Marketing Team

We’reseeking an experienced Head of Marketing Governance and Operations to lead our Marketing Governance and Operations team at Royal London. This pivotal role ensures our Brand & Marketing (B&M) functionoperatessustainably, efficiently, and at scale—while meeting Royal London’s risk management standards and deliveringeffective control environment aligned to our strategy.Your leadership will help embed operational excellence and a positive risk culture throughout B&M.

Key Responsibilities

Risk Oversight & Management

• Ensure effective risk management practices are adopted across B&M.
• Build ability to assess control effectiveness and strengthen the B&M control environment in response tonew and evolving risks
• Work with the Risk Business Partner to support adherence to the Group Risk Management Framework.
• Advocate for a strong risk culture, balancing risk appetite with business opportunities.
• Oversee submissions to the UK Risk Committee and Group Executive Risk Committee, reviewing and advising on readiness.
• Scan theregulatoryand risk horizon to ensure B&M is prepared and mobilises mitigation plans.
• Proactively raise governance standards across B&M, supporting colleagues to adopt best practice.
• Optimise and embed a robust governance framework.

Marketing Operations

• Build the skills, and technical environment for aneffectivemarketing operations team.
• Own the Marketing Operationsstrategy androadmapaligned to theRoyal LondonGroup and Marketing strategy.
• Design, implement, andmaintainbest-practice processesto support key functionaloutput.
• Deliver creative services, production, and print strategy,establishinga centralised delivery model.
• Manage marketing supplier relationships at a contractual level, collaborating with Procurement.
• Build partnerships with enabling functions and key suppliers to deliver the marketing operational plan.
• Develop andmaintainprocesses, tools, ways of working, and training programmes.

About you

• Proven Marketingoperations and risk managementexperience.
• Understanding of tools,methodologiesandprocessto help drivemarketing operationaltransformationat scale.
• Experience in managingenterprise-wide governance frameworks.
• Ability to build effective relationships withseniorstakeholdersandthe MarketingLeadership Team.
• Excellent communication, negotiation, influencing, and leadership skills.
• Strong stakeholder management.
• Self-sufficient, driven, and able to deliver througheffective leadership.
• Foster a positive, collaborative, and high-performing team culture.

About Royal London

We’rethe UK’s largest mutual life,pensionsand investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleaguesisthat we will all work somewhereinclusive, responsible,enjoyableand fulfilling.This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We'vealways been proud to reward employees by offeringgreatworkplace benefits such as 28 days annual leavein addition to bank holidays, anup to14%employermatching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We’rean Inclusive employer. We celebrate and valuedifferent backgroundsand cultures acrossRoyal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever theirbackground.