Head of Marketing Governance & Operations

Royal London; City of Edinburgh; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A major financial services organization is seeking a Head of Marketing Governance and Operations. This role involves leading the Marketing Governance team, ensuring effective risk management and establishing governance standards. Candidates should have proven marketing operations experience and strong leadership skills. The position is hybrid with a focus on collaboration and high-performance culture.

Benefits

28 days annual leave plus bank holidays

Up to 14% employer matching pension scheme

Private medical insurance

Qualifications

• Proven Marketing operations and risk management experience.
• Understanding of tools and methodologies for marketing operational transformation.
• Ability to build effective relationships with senior stakeholders.

Responsibilities

• Ensure effective risk management practices across Brand & Marketing.
• Own the Marketing Operations strategy and implement best-practice processes.
• Build and maintain partnerships with key suppliers and enabling functions.

Skills

Marketing operations experience

Risk management experience

Stakeholder management

Leadership skills

Excellent communication

Job description

Role:Head of Marketing Governance and Operations

Contract Type: Permanent

Location: London, Edinburgh or Alderley Park (Wilmslow)

Reporting to: Group Brand and Marketing Strategy Director

Working Style: Hybrid (50% home/office)

Team: CMO Office, Group Brand and Marketing

Join Our Group Brand and Marketing Team

We'reseeking an experienced Head of Marketing Governance and Operations to lead our Marketing Governance and Operations team at Royal London. This pivotal role ensures our Brand & Marketing (B&M) functionoperatessustainably, efficiently, and at scale-while meeting Royal London's risk management standards and deliveringeffective control environment aligned to our strategy.Your leadership will help embed operational excellence and a positive risk culture throughout B&M.

Key Responsibilities

Risk Oversight & Management

• Ensure effective risk management practices are adopted across B&M.
• Build ability to assess control effectiveness and strengthen the B&M control environment in response to new and evolving risks.
• Work with the Risk Business Partner to support adherence to the Group Risk Management Framework.
• Advocate for a strong risk culture, balancing risk appetite with business opportunities.
• Oversee submissions to the UK Risk Committee and Group Executive Risk Committee, reviewing and advising on readiness.
• Scan the regulatory and risk horizon to ensure B&M is prepared and mobilises mitigation plans.
• Proactively raise governance standards across B&M, supporting colleagues to adopt best practice.
• Optimise and embed a robust governance framework.

Marketing Operations

• Build the skills, and technical environment for an effective marketing operations team.
• Own the Marketing Operations strategy and roadmap aligned to the Royal London Group and Marketing strategy.
• Design, implement, and maintain best-practice processes to support key functional output.
• Deliver creative services, production, and print strategy, establishing a centralised delivery model.
• Manage marketing supplier relationships at a contractual level, collaborating with Procurement.
• Build partnerships with enabling functions and key suppliers to deliver the marketing operational plan.
• Develop and maintain processes, tools, ways of working, and training programmes.

About you:

• Proven Marketing operations and risk management experience.
• Understanding of tools, methodologies and processes to help drive marketing operational transformation at scale.
• Experience in managing enterprise-wide governance frameworks.
• Ability to build effective relationships with senior stakeholders and the Marketing Leadership Team.
• Excellent communication, negotiation, influencing, and leadership skills.
• Strong stakeholder management.
• Self-sufficient, driven, and able to deliver through effective leadership.
• Foster a positive, collaborative, and high-performing team culture.

About Royal London

We're the UK's largest mutual life,pensionsand investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible,enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We're an Inclusive employer. We celebrate and valuedifferent backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.