Head of Marketing Communications and Digital

Newcastle Building Society; Manchester; Hybrid; GBP 85,000 - 105,000; Full time

Job summary

A prominent financial institution in Manchester seeks a Head of Marketing Communications and Digital to develop and implement customer-centric strategies. This leadership role involves shaping brand direction and managing high-performing teams. Ideal candidates will have a strong background in financial services and experience in multilayer marketing strategies. The position offers a competitive salary band of £85,000 – £105,000 and the flexibility of hybrid working.

Benefits

Corporate bonus scheme

Pension scheme

Annual performance-related pay reviews

Colleague mortgage scheme

Electric car salary-sacrifice scheme

Life assurance

Access to financial advisers

High-street and online discounts

35-hour weekly contract

30 days annual leave + bank holidays

Hybrid working option

Private medical insurance

Employee assistance programme

Free onsite gym

Paid volunteering days

Cycle to work scheme

Qualifications

• Proven track record of shaping and executing multi‑proposition, multi‑channel marketing communication strategies.
• Strong background in Financial Services or experience in regulated environment.
• Exceptional influencing skills and commercial acumen.

Responsibilities

• Develop customer‑centric marketing communications & digital strategy.
• Shape thought leadership and strategic direction.
• Build and nurture high-performing teams.

Skills

Digital Marketing

Performance Marketing

B2B Sales

Marketing

SAAS

Growing Experience

Customer Acquisition

Multichannel Marketing

Affiliate Marketing

Team Management

Public Speaking

Lead Generation

Job description

Head of Marketing Communications and Digital

Salary Band: 85 000 – 105 000

Grade: BL (Business Leader)

About the Role

To support our growth ambition we’re excited to introduce a brand new leadership role for our Newcastle and Manchester Building Society brands. We’re seeking a Head of Marketing Communications and Digital. This is a unique opportunity to shape the future of our brands, including the development of our Manchester Building Society brand across Greater Manchester.

You’ll develop and build a customer‑centric marketing communications & digital strategy aligned to our strategic priorities, commercial objectives and target audiences, delivering growth through the delivery of our proposition products, services and experience.

This role is an integral part of the Brand & Marketing Leadership Team so you can expect to shape thought leadership, strategic direction and build a high‑performing team whilst working with critical senior stakeholders across the Society to deliver our strategic ambition.

This role can be based out of our Newcastle Office (Cobalt) or Manchester Office (City Centre).

About You

We’re seeking a strategic marketing leader who can confidently influence and constructively challenge within a regulated environment. With a strong commitment to continuous improvement, commercial acumen and exceptional influencing skills you’ll play a pivotal role in driving innovation and inspiring positive change across all levels of the Society through strategic plans and data‑driven insight.

You’ll bring a proven track record of shaping and executing multi‑proposition, multi‑channel marketing communication strategies at a senior level. Your leadership will be instrumental in building and nurturing high‑performing teams, empowering colleagues across all levels through guidance, support and inspiration.

To succeed in this role you’ll have a strong background in Financial Services or experience operating within a regulated environment.

About Us

Newcastle Building Society is the North East’s largest Building Society whose purpose – Connecting our communities with a better financial future – inspires and directs our activities. We help people own their own home and plan and manage their finances and operate a 31‑branch network across the North East, Cumbria and Yorkshire. We’ve recently launched the Manchester Building Society in the North West and have ambitious plans to grow the brand.

The Marketing Communication & Digital team plays a key part in helping to connect with customers in a meaningful way by creating communications and activities that promote our brand, our purpose and products to existing customers and new prospects. The team is responsible for end‑to‑end product marketing planning and delivery, digital channels, integrated campaigns, customer data and performance measurement.

As an inclusive employer and member‑owned mutual we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected and celebrated for who they are. We want colleagues to feel this is a place they belong – a place to be you.

What do you get in return

Financial

• Corporate bonus scheme (on target 15% up to a maximum 22.5%)
• Pension scheme (up to 9% employer contribution)
• Annual performance‑related pay reviews
• Colleague mortgage scheme
• Electric car salary‑sacrifice scheme
• Life assurance (4× salary) and income protection
• Access to our financial advisers
• Access to a range of high‑street and online discounts

Work / Life Balance

• A 35‑hour weekly contract – We are happy to talk flexible working and welcome discussions
• 30 days annual leave + bank holidays
• The option to buy and sell up to 5 days holiday
• Hybrid working (typically 3 days home‑based)
• Above statutory family leave entitlement – 3 months full pay, 3 months half pay regardless of gender or route to parenthood

Health and Wellbeing

• Private medical insurance
• Access to a health cash plan through a Medicash scheme
• Access to an employee assistance programme
• Free onsite gym at our Cobalt head office and access to discounted gyms
• Two paid volunteering days each year
• Cycle to work scheme

Recognising there’s no one‑size‑fits‑all approach to recruitment we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible – if there are any ways in which we can provide support or make adjustments we would love to discuss this with you. You can contact your Recruiter for this vacancy.

Company: Newcastle Building Society

Required Experience: Director

Key Skills

• Digital Marketing
• Performance Marketing
• B2B Sales
• Marketing
• SAAS
• Growing Experience
• Customer Acquisition
• Multichannel Marketing
• Affiliate Marketing
• Team Management
• Public Speaking
• Lead Generation

Employment Type: Full‑Time

Experience: years

Vacancy: 1