Head of IT Service Delivery & Strategy

Manchester Digital; Hanslope; On-site; GBP 58,000 - 67,000; Full time

Job summary

A government services organization in the UK seeks an experienced IT Service Manager to lead a team dedicated to maintaining IT operations' security. The candidate will be responsible for service delivery, resource management, and stakeholder engagement while ensuring service improvements and compliance with standards. They offer a competitive salary, location allowance, generous holiday entitlement, and excellent training and development opportunities. The role is based in Hanslope.

Benefits

Competitive salary

Generous holiday entitlement

Civil Service Pension

On-site gym

Interest-free loans on season tickets and bikes

Qualifications

• ITIL4 Managing Professional certification required.
• Experience in service delivery environments essential.
• Leadership experience in managing aService Delivery team needed.

Responsibilities

• Lead a team of IT Service Managers providing service management.
• Ensure resources are available for efficient service delivery.
• Maintain stakeholder relationships and service agreements.

Skills

ITIL4 Managing Professional

Service management tooling (ServiceNow)

Commercial acumen

Organisational change management

Job description

A government services organization in the UK seeks an experienced IT Service Manager to lead a team dedicated to maintaining IT operations' security. The candidate will be responsible for service delivery, resource management, and stakeholder engagement while ensuring service improvements and compliance with standards. They offer a competitive salary, location allowance, generous holiday entitlement, and excellent training and development opportunities. The role is based in Hanslope.