Head of IT Service Delivery & ITIL Excellence

Pearson Whiffin; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

An established UK technology firm is seeking a Head of IT Service Delivery to lead IT operations and ensure service excellence. The ideal candidate will have a strong background in ITIL frameworks, proven experience managing IT support teams, and expertise in budget management exceeding £1 million. This role involves strategic leadership and fostering collaboration among teams to drive service delivery improvements.

Qualifications

• Proven experience leading IT support functions or shared service environments.
• Strong background in ITIL frameworks and service management methodologies.
• Demonstrable expertise in managing budgets of £1m+.
• Experience managing and developing IT teams.
• Excellent communication skills.

Responsibilities

• Provide strategic leadership for shared IT services.
• Manage and develop IT support teams.
• Oversee ITIL-aligned processes.
• Manage annual IT operational budget exceeding £1 million.
• Manage relationships with third-party suppliers.

Skills

Leading IT support functions

ITIL frameworks

Budget management

Managing IT teams

Excellent communication

Job description

An established UK technology firm is seeking a Head of IT Service Delivery to lead IT operations and ensure service excellence. The ideal candidate will have a strong background in ITIL frameworks, proven experience managing IT support teams, and expertise in budget management exceeding £1 million. This role involves strategic leadership and fostering collaboration among teams to drive service delivery improvements.