Head of Internal Operations - Secondment

HSL Compliance Limited; Ross-on-Wye; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Career development

Annual leave + holidays

Pension & sick pay

Free eye tests

Wellbeing support (Kinhub)

Retail discounts

Job summary

HSL Compliance Limited is seeking a Head of Internal Operations on a secondment basis. This national role requires travel across UK sites and leads a centralised, high-performing operational support structure to enable field teams delivering compliant, high-margin services.

You’ll oversee contract mobilisation, workload planning, invoicing controls and revenue assurance, while partnering with Finance, HR, Fleet and Business Development to drive performance and customer satisfaction nationwide.

Qualifications

• Senior operations leader with experience in centralised, multi-site environments.
• Experience standardising or integrating operational support across entities or acquisitions.
• Strong knowledge of contract mobilisation, invoicing controls and revenue assurance.

Responsibilities

• Lead the design of a central operations function covering air, fire and asbestos services.
• Oversee contract mobilisation, pricing, asset registers and handovers to operations.
• Drive workload planning, scheduling, and revenue assurance across the field teams.
• Implement proactive customer service frameworks and reporting in partnership with Business Development.
• Define systems and data requirements and integrate acquisitions into a central model.

Skills

Central Operations Leadership

Operational Transformation

Commercial & Process Mastery

Systems & Data Fluency

Education

Relevant qualification in operations, business management, or process improvement

Tools

CRM/ERP systems

Job description

Head of Internal Operations - Secondment

Location: National (Travel required across UK operational sites)

Reporting directly to the Managing Director – Air, Fire & Asbestos, you will lead the creation of a centralised, high-performing operational support structure.

You will oversee contract setup, resource planning, customer service, and revenue assurance across Air maintenance, Fire remediation, and Asbestos consultancy. By building seamless interfaces with Finance, HR, Fleet, and Business Development, you will ensure our field teams are fully enabled to deliver compliant, high-margin, and customer-focused services nationwide.

What You’ll Be Doing

Divisional Leadership & Mobilisation

• Function Building: Establish the Central Operations structure across Air, Fire, and Asbestos, unifying legacy support activities into consistent divisional processes.
• Contract Mobilisation: Translate won tenders into accurately built contracts—ensuring complete pricing, scope, asset registers, and smooth sales-to-operations handovers.

Planning, Scheduling & Revenue Assurance

• Workload & Resource Planning: Lead planning across maintenance, reactive tasks, surveys, and projects; align technician competence, access, and lab/equipment requirements.
• Invoicing & Revenue Control: Own the operational controls connecting completed work to prompt, accurate invoicing—minimizing unbilled work and revenue leakage.

Customer Service & Systems Transformation

• Operational Account Support: Implement proactive customer service frameworks, contract review cadences, and regular delivery reporting in partnership with Business Development.
• Systems & Acquisition Integration: Define systems and data requirements, build clear operational reporting dashboards, and seamlessly integrate newly acquired businesses into our central model.

What We’re Looking For

Experience & Attributes

• Central Operations Leadership: Proven track record leading central operations, scheduling/planning hubs, or multi-site support functions within a service-led B2B environment.
• Operational Transformation: Experience building, standardizing, or integrating operational support functions across multiple entities, specialist service lines, or corporate acquisitions.
• Commercial & Process Mastery: Deep understanding of contract mobilization, resource scheduling, WIP management, invoicing controls, and revenue assurance.
• Systems & Data Fluency: Strong command of CRM/ERP systems, operational reporting, and process automation to drive efficiency.

Qualifications & Requirements

• Relevant qualification in operations, business management, or process improvement (Desirable—proven operational track record is primary).
• Full UK Driving Licence with total willingness for national travel across HSL offices and operational sites (Essential).

Why Work for HSL?

• Full training and clear career development pathways
• 25 days annual leave + bank holidays
• Company pension scheme & sick pay scheme
• Free eye test every 2 years
• Access to Kinhub (wellbeing & financial support)
• Discounts with hundreds of retailers via Reward Gateway

About Us

HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations and businesses across the UK, providing essential services including water safety, fire safety and wider compliance solutions.

Our success is built on the dedication of our people, and we’re proud to offer a supportive workplace where employees can grow, develop and make a real impact.