Head of ICT Service Delivery & Deputy Director (Hybrid)

North Yorkshire Police; Northallerton; Hybrid; GBP 66,000 - 74,000; Full time

Job summary

A public safety organization in Northallerton seeks a Head of Service Delivery & Deputy to the Director of ICT. This role involves leading ICT service delivery across multiple locations and ensuring the implementation of a robust service management strategy. Ideal candidates should possess strong ICT leadership in complex settings, demonstrated experience in service delivery and cyber security, and hold an ITIL qualification. A competitive salary and comprehensive benefits are offered.

Benefits

Local Government Pension Scheme

Salary Sacrifice Car Scheme

Generous Annual Leave

Blue Light Discount

Flexi-Time for Staff Roles

Access to Trade Union Membership

Inclusion & Diversity Networks

Health & Wellbeing Services

Qualifications

• Proven ICT leadership in complex, multi-site environments.
• Strong background in service delivery and public sector procurement.
• Experience with IT security standards.

Responsibilities

• Lead ICT service delivery and change management.
• Manage budgets and vendor relationships.
• Oversee end-user device refresh and cyber security.

Skills

ICT leadership

Service delivery

Cyber security

Stakeholder management

Analytical skills

Education

ITIL qualification (above foundation)

Tools

Cyber Essentials Plus

ISO27001

NIST

Job description

A public safety organization in Northallerton seeks a Head of Service Delivery & Deputy to the Director of ICT. This role involves leading ICT service delivery across multiple locations and ensuring the implementation of a robust service management strategy. Ideal candidates should possess strong ICT leadership in complex settings, demonstrated experience in service delivery and cyber security, and hold an ITIL qualification. A competitive salary and comprehensive benefits are offered.