Head of Human Centred AI

Government Recruitment Service; Birmingham; Hybrid; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Pension contribution 28.97%

Annual leave 25 days + 8 bank holidays

Flexible working

Job summary

The Department for Transport seeks a visionary leader to shape responsible AI adoption across the organisation. The Head of Human Centred AI will design and oversee social, behavioural and user research programmes to guide AI strategy and evaluate impact across the department.

They will lead a high‑impact team delivering research, ethics, governance and evidence to inform decision‑making. You will lead a multidisciplinary team, collaborate with AI and data science groups, HR and external

Qualifications

• Designing and leading a behavioural science, social and user research programme to support the safe and effective adoption of AI across the department.
• Leading the Evaluation programme, on the effectiveness, impact and value of AI tools using mixed-method approaches to assess impacts on quality, time-saving and user satisfaction.
• Applying research findings and insight to shape the design and delivery of AI projects, including identifying opportunities, supporting the design and evaluation of training and communication activities, and advocating for the user perspective.
• Working closely with the AI & data science teams, HR and other colleagues to inform organisational readiness for AI, aligning social and behavioural evidence with training, change management and workforce strategy.
• Developing and maintaining a knowledge base of AI-related social and behavioural research and evaluation evidence to inform ongoing decision-making.
• Acting as an ambassador for social and behavioural science and evaluation in AI across the department, government and external networks.
• Developing research collaborations within DfT, other government departments and academia.
• Building and sustaining positive relationships with senior stakeholders, demonstrating the value of user-centred and evidence-led decision-making.
• Drive standards of research quality, inclusivity and ethical practice, offering mentorship and hands-on support to ensure high performance within your team.
• Lead the Social and Behavioural Science and Evaluation for AI function in collaboration with peers across GSR and other professions to grow and embed capability and foster a culture of innovation and continuous improvement.

Responsibilities

• Designing and leading a behavioural science, social and user research programme to support the safe and effective adoption of AI across the department.
• Leading the Evaluation programme, on the effectiveness, impact and value of AI tools using mixed-method approaches to assess impacts on quality, time-saving and user satisfaction.
• Applying research findings and insight to shape the design and delivery of AI projects, including identifying opportunities, supporting the design and evaluation of training and communication activities, and advocating for the user perspective.
• Working closely with the AI & data science teams, HR and other colleagues to inform organisational readiness for AI, aligning social and behavioural evidence with training, change management and workforce strategy.
• Developing and maintaining a knowledge base of AI-related social and behavioural research and evaluation evidence to inform ongoing decision-making.
• Acting as an ambassador for social and behavioural science and evaluation in AI across the department, government and external networks.
• Developing research collaborations within DfT, other government departments and academia.
• Building and sustaining positive relationships with senior stakeholders, demonstrating the value of user-centred and evidence-led decision-making.
• Drive standards of research quality, inclusivity and ethical practice, offering mentorship and hands-on support to ensure high performance within your team.
• Lead the Social and Behavioural Science and Evaluation for AI function in collaboration with peers across GSR and other professions to grow and embed capability and foster a culture of innovation and continuous improvement.

Job description

Can you help shape how one of the UK's largest organisations adopts AI responsibly, effectively and at scale?

Do you have the vision to combine behavioural science, user insight and evaluation to influence the future of work across the Department for Transport?

If so,we’dlove to hear from you!

The Head of Human Centred AI formulates and leads a high-impact programme to provide evidence and insight into how AI can be effectively and responsibly developed and deployed across DfT. They lead a team to design and implement social, behavioural and user research projects aligned to departmental priorities, collaborating with colleagues within DfT, across government and with external partners.

ivotal role in the delivery of AI in DfT, applying their skills and insights to shape the portfolio of work and identify opportunities. They apply rigorous and innovative social and behavioural science methodologies to aid the development and deployment of AI.

This is not a traditional social research role, requiring proactive engagement with the application of findings, and the leadership to drive agenda forwards collaboratively in a complex stakeholder environment.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensionshere
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays aprivilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about whatit'slike working atDepartment for Transport Central - Department for Transport Careers

Our aim is for DfT to be a leading department in the use of AI. We want to expand our reach across the Department, its agencies and delivery bodies, and make better use of the full spectrum of data science techniques and advances in AI to realise the ambition set out by our Secretary of State in the Transport AI Action Plan.

Your responsibilities will include, butaren’tlimited to:

• Designing and leading a behavioural science, social and user research programme to support the safe and effective adoption of AI across the department.
• Leading the Evaluation programme, on the effectiveness, impact and value of AI tools using mixed-method approaches to assess impacts on quality, time-saving and user satisfaction.
• Applying research findings and insight to shape the design and delivery of AI projects, including identifying opportunities, supporting the design and evaluation of training and communication activities, and advocating for the user perspective.
• Working closely with the AI & data science teams, HR and other colleagues to inform organisational readiness for AI, aligning social and behavioural evidence with training, change management and workforce strategy.
• Developing and maintaining a knowledge base of AI-related social and behavioural research and evaluation evidence to inform ongoing decision-making.
• Acting as an ambassador for social and behavioural science and evaluation in AI across the department, government and external networks.
• Developing research collaborations within DfT, other government departments and academia.
• Building and sustaining positive relationships with senior stakeholders, demonstrating the value of user-centred and evidence-led decision-making.
• Drive standards of research quality, inclusivity and ethical practice, offering mentorship and hands-on support to ensure high performance within your team.
• Lead the Social and Behavioural Science and Evaluation for AI function in collaboration with peers across GSR and other professions to grow and embed capability and foster a culture of innovation and continuous improvement.

For further information on the role, please read the role profile.Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.