Head of HR Services

Description UKSBS; Swindon; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A public sector shared service centre is seeking an experienced HR Operations leader to oversee the transformation and strategic development of the HR Operations function. You will lead a large team accountable for performance and client satisfaction. The ideal candidate will have proven leadership experience in a complex regulatory environment and knowledge of SaaS HR systems. The role offers flexibility in working patterns, requiring in-office attendance at least twice a week.

Benefits

Flexible working patterns

In-office collaboration

Qualifications

• Proven experience of leading a large-scale multi-client HR operations function.
• Significant strategic leadership track record in shared services environment.
• Expertise in transformation, including systems implementation and process redesign.

Responsibilities

• Own strategic direction of the HR Operations function.
• Define and implement the future Target Operating Model.
• Ensure HR Operations service is delivered accurately and efficiently.
• Oversee planning and resource management across operations.

Skills

Leadership

Stakeholder management

Commercial acumen

HR legislation understanding

Education

Relevant professional qualifications

Tools

SaaS HR systems (preferably Workday or Oracle)

Job description

Description

UKSBS is a public sector shared service centre providing high quality HR Payroll Finance Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.

Its an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform digitally enabled organisation.

We are now seeking an experienced HR Operations leader to join the team reporting to the Chief Operating Officer.

You will have end-to-end accountability for the leadership transformation and strategic development of the HR Operations function. You will lead a large operational team with direct accountability for performance compliance technology implementation risk and client satisfaction. You will also play a central role in organisational transformation supporting the transition to new ERP platforms and designing the Target Operating Model of the future.

This is a critical leadership role with visibility across the Executive Team clients and our transformation programme. You will be the voice of HR Operations at the top table ensuring strategic decisions are informed by operational insight and service-user at senior leadership level you will shape the long-term direction of HR services ensuring resilient accurate and efficient delivery for over 40000 users across multiple central government organisations

Duties will include but not be limited to the following :

• Own the strategic direction of the HR Operations function ensuring services remain fit for purpose as client needs and platforms evolve
• Define and implement the future Target Operating Model aligned with the organisations transformation roadmap and digital ambitions
• Ensure the end-to-end HR Operations service is delivered accurately compliantly and efficiently meeting all statutory regulatory and contractual obligations
• Oversee planning resourcing and workflow management across a multi-team operation ensuring scalability capacity resilience and cost-effectiveness
• Maintain a robust control environment ensuring risk management audit preparedness and governance standards are consistently applied
• Lead inspire and develop a senior management team to deliver high performance strong employee engagement and continuous improvement
• Champion professional development and career pathways for HR professionals enhancing the credibility and capability of the function
• Represent HR Operations at executive and programme boards using insight and evidence to influence decision-making
• Drive alignment between service performance and strategic organisational goals ensuring value for money and enhanced customer satisfaction

To do this role well you will need :

• Proven experience of leading a large-scale multi-client HR operations function with complex regulatory requirements and immoveable deadlines
• Relevant professional qualifications or leadership qualifications
• Significant track record of strategic leadership in a shared services or large operational environment
• Demonstrable expertise in managing transformation including systems implementation process redesign and Target Operating Model development
• Strong commercial and financial acumen including ownership of budgets and workforce planning
• Excellent stakeholder management skills with the ability to engage influence and challenge at senior and executive level
• Deep understanding of HR legislation audit requirements and risk management
• A collaborative decisive and values-led leadership style

Knowledge of SaaS HR systems (preferably Workday or Oracle)

In return for your skills and experience our roles offer flexibility in working patterns and locations. We ask that you join the team in the office at least twice a week to share best practices and discuss key issues.

For additional information and a confidential discussion please contact our Recruitment Team on

We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality diversity and inclusion commitments on our website.

UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System therefore candidates are required to have eligibility to live and work in the UK prior to applying.

We look forward to hearing from you.

We are UKSBS. We are creating a place where people love to work a culture where we lead we change we deliver and we empower our people to be curious take action and add value.