Head of HR

Thesleff Group; City of Westminster; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading hospitality company is looking for an experienced HR Manager to oversee HR operations across multiple sites. This role demands a proactive individual with at least 2 years of HR management experience in hospitality or retail, strong UK employment law knowledge, and exceptional communication skills. The HR Manager will handle employee lifecycle processes, employee relations, and compliance, contributing to the company's growth and success. Competitive salary and benefits are offered.

Benefits

Private BUPA medical insurance

Paid sick leave – 10 days paid sickness

Study support scheme

Salary sacrifice schemes

50% off when visiting the restaurants with family & friends

Career development opportunities

Qualifications

• Proven HR experience at a manager level for at least 2 years within hospitality or retail.
• Strong knowledge of UK employment law and HR best practices.
• Ability to handle confidential and sensitive information with discretion.

Responsibilities

• Lead and manage day‑to‑day HR operations across all sites with the Head of People.
• Oversee employee records, contracts, and payroll support.
• Manage employee relations with the ER Advisor and handle complex matters.

Skills

CIPD Level 5

Strong knowledge of UK employment law

Strong communication skills

Interpersonal skills

Experience managing payroll processes

Knowledge of HRIS systems such as Fourth or Mapal-One

Education

At least 2 years HR management experience in hospitality or retail

Job description

HR Manager

An exciting opportunity has arisen for an experienced, people‑centric and business savvy HR Manager to join our central team. Thesleff Group operates Los Mochis Notting Hill, Los Mochis London City, Sale e Pepe Knightsbridge, and Viajante87 with two new openings in 2026 – Sale e Pepe Mare at The Langham Hotel & Ma/Na Mayfair. This role is ideal for someone with a strong hospitality background who can lead HR operations while supporting the continued growth of the Group.

We are seeking a proactive, forward‑thinking HR professional who can operate independently, communicate with confidence, and influence decision‑making at all levels. This is an ideal role for someone who wants to think creatively and have a real impact and ownership across a fast‑growing hospitality company.

The Role

The HR Manager will be responsible for overseeing the full employee lifecycle across the business, including HR administration, employee relations and payroll support. This role requires strong organisational skills, sound knowledge of employment law, analytical and data‑based decision‑making, and the ability to operate in a fast‑paced environment while acting as a trusted advisor to management and employees. This position will report to the Head of People and will join the team of 5.

What We Offer

• Private BUPA medical insurance
• Paid sick leave – 10 days paid sickness
• Study support scheme
• Salary sacrifice schemes
• ILM apprenticeship
• 50% off when visiting the restaurants with family & friends
• Further career development and growth as the restaurant group expands within the UK and internationally.

Responsibilities

• Lead and manage day‑to‑day HR operations across all sites with the Head of People and ER advisor.
• Oversee and maintain accurate employee records, contracts, HR systems, personnel files, probation periods and L&D etc.
• Manage and support the payroll process, ensuring accurate data submission, resolving payroll queries, and liaising with payroll providers.
• Oversee employee relations matters with the ER Advisor and take the lead on more complex matters.
• Work closely with the recruitment team, ensuring the business operates at the optimal level, retaining and developing the best talent.
• Ensure compliance with company policies, employment legislation, and hospitality regulations.
• Run quarterly HR and payroll audits to ensure business compliance.
• Support training, development, and employee engagement initiatives.
• Assist with Sponsorship applications and ensure ongoing compliance with Home Office requirements.

Skill and Experience Requirements

• CIPD Level 5.
• Proven HR experience at a manager level for at least 2 years within hospitality or retail.
• Strong knowledge of UK employment law and HR best practices.
• Experience supporting or managing payroll processes.
• Strong working knowledge of Fourth, Mapal‑One or a similar HRIS.
• Strong communication and interpersonal skills.
• Ability to handle confidential and sensitive information with discretion.
• Past exposure and understanding of the Sponsorship applications process is a bonus.
• Experience with multi‑site/multi‑brand operations and independent or owner‑led businesses is a bonus.

Thesleff Group is an equal opportunity employer committed to diversity and inclusion within the workplace. We encourage applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or other legally protected status.

Compensation: Competitive salary