Head of Housing Services

Causeway Irish Housing Association; Greater London; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A community-focused housing organization in Greater London is seeking a strategic lead for housing operations. This role involves overseeing income, service, and performance management of the property portfolio, ensuring compliance with legal requirements, and providing leadership to the housing staff. The organization offers a 4-day work week with competitive pensions, ongoing training, and employee assistance programs. The ideal candidate will have strong leadership skills and a thorough understanding of the housing sector.

Benefits

4-day work week

6% pension contribution

Employee assistance programme

Training and development opportunities

Qualifications

• Proven leadership experience in property management and performance monitoring.
• Strong understanding of housing compliance regulations and legal requirements.
• Ability to prepare and present performance reports effectively.

Responsibilities

• Lead income, service, and performance management for the property portfolio.
• Prepare and present performance reports to the CEO and partners.
• Ensure legal compliance of housing stock and tenancy matters.

Job description

The Role

To be the strategic lead for income, service, and performance management of Causeway’s Property portfolio. To support housing staff to achieve tangible social impact and / or recovery outcomes in line with Causeway’s mission and with funder’s contractual obligations.

Provide inspiring leadership to the Housing Operations Team as a whole and develop opportunities for skills and knowledge development and understanding to enhance staff performance.

To prepare and present accurate performance reports for the entire portfolio reporting on voids, rent management and tenant engagement outcomes to the CEO and local authority partners, identifying corrective action where needed.

To ensure compliance of housing stock and tenancy matters within legal and statutory requirements.

To ensure continuous learning and development across the Housing Operations Team by disseminating learning and sharing best practice.

To develop and manage effective allocation processes for maximum occupancy and work closely with the other delivery colleagues across the organisation to ensure that housing is accessible and operates in line with any funding criteria.

Champion client involvement and ensuring best practice in this area is embedded in policies and procedures.

To be the primary point of contact for owning RP’s and private landlords, lead on landlord issues and disputes.

To represent the CEO at external events and meetings when necessary.

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.