Head of Housekeeping & Laundry Operations

Hilton Worldwide, Inc.; City of Westminster; On-site; GBP 53,000 - 55,000; Full time

Job summary

A leading hospitality group in Westminster is seeking an Executive Housekeeper to manage housekeeping operations. The successful candidate will oversee a large team, ensure compliance with standards, and focus on guest satisfaction. Applicants should have substantial experience in the hotel industry, excellent leadership, and organizational skills. This role offers an annual salary of £53,000 to £55,000 along with various employee benefits including free meals and discounted health coverage.

Benefits

Annual salary of £53,000 - £55,000

Free meals when on duty

Career development programs

Discounted health cover

High street discounts

28 days holiday, increasing to 33 days

Qualifications

• Experience in hotel or leisure sector at a managerial level.
• Track record of managing large teams in hotels with >400 bedrooms.
• Intermediate computer skills.

Responsibilities

• Oversee housekeeping operations and ensure KPI compliance.
• Evaluate guest satisfaction and implement improvements.
• Manage departmental budgets and control costs.
• Inspect fixtures to ensure compliance with standards.
• Train the Housekeeping team and monitor performance.

Skills

Housekeeping experience

Leadership skills

Communication skills

Organizational skills

Customer service

Problem solving

Tools

Microsoft Office

Job description

A leading hospitality group in Westminster is seeking an Executive Housekeeper to manage housekeeping operations. The successful candidate will oversee a large team, ensure compliance with standards, and focus on guest satisfaction. Applicants should have substantial experience in the hotel industry, excellent leadership, and organizational skills. This role offers an annual salary of £53,000 to £55,000 along with various employee benefits including free meals and discounted health coverage.