Head of Hotel Operations - Tŷ Milford Waterfront

Celtic Manor Resort; Milford Haven; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prominent hospitality group in Milford Haven seeks a passionate Head of Hotel Operations. This role involves overseeing daily operations, leading staff, and ensuring guest satisfaction. The ideal candidate will have proven leadership experience in hotel management and excellent communication skills. The position offers a competitive salary along with a generous benefits package, including private healthcare and annual bonuses.

Benefits

Private Healthcare

Up to 20% Annual Bonus

32 Days Holiday

Company Pension Scheme

Retail, Spa & Dining Discounts

Health & Wellbeing Support

Recognition & Rewards

Learning & Development Access

Family-Friendly Extras

Responsibilities

• Oversee daily hotel operations, ensuring seamless service delivery.
• Inspire and lead your team to deliver exceptional guest experiences.
• Drive operational excellence and continuous improvement.
• Collaborate closely with the General Manager on strategic initiatives.
• Manage systems and processes to ensure efficiency and compliance.

Skills

Proven leadership experience in hotel or food & beverage operations

A hands‑on approach with a sharp eye for detail

Strong people‑management and team development skills

Confidence in using hotel and F&B systems

Excellent communication skills

Tools

Microsoft Office

Job description

Head of Hotel Operations - Tŷ Milford Waterfront

JOB TITLE – Head of Hotel Operations

DEPARTMENT – Ty-Milford Hotel

CONTRACT TYPE – Permanent

RATE OF PAY – Competitive, with a generous benefits package

LOCATION – Milford Haven SA73 3AA

ID – REQ5980

Lead the Heart of Hospitality at Ty-Milford Hotel. Are you ready to take the next step in your hospitality career and become a valued part of a friendly, welcoming hotel team that takes pride in delivering great guest experiences? We’re looking for a passionate and driven Head of Hotel Operations to join our team at Ty-Milford Hotel, part of the iconic Celtic Collection – where every day is an opportunity to create unforgettable guest experiences. This pivotal role reports directly to the General Manager, giving you the chance to influence strategy, lead operations, and make a real impact.

Why You’ll Love Working With Us

Join the ‘Greatest Story in Hospitality’ and become one of our Hospitality Heroes. From Manor to Marina, we offer more than just a job – we offer a career journey filled with growth, recognition, and purpose.

What We’re Looking For

• Proven leadership experience in hotel or food & beverage operations
• A hands‑on, proactive approach with a sharp eye for detail
• Strong people‑management and team development skills
• Confidence in using hotel and F&B systems
• Excellent communication skills and a calm, professional manner under pressure

Your Day-to-Day Impact

• Oversee daily hotel operations, ensuring seamless service delivery
• Inspire and lead your team to deliver exceptional guest experiences
• Drive operational excellence and continuous improvement
• Collaborate closely with the General Manager on strategic initiatives
• Manage systems and processes to ensure efficiency and compliance
• Use Microsoft Office tools to support administrative and reporting tasks

Perks & Benefits

• Private Healthcare (Family Cover)
• Up to 20% Annual Bonus through our Senior Management Scheme, based on achieving targets
• 32 Days Holiday (including bank holidays) & Long Service Rewards
• Company Pension Scheme & Life Assurance
• Retail, Spa & Dining Discounts across our venues
• Salary Sacrifice Schemes – Car & Cycle 2 Work
• Health & Wellbeing Support – GP access, EAP, financial guidance
• Recognition & Rewards – Monthly and Annual awards
• Learning & Development – Access to our People Hub
• Family‑Friendly Extras – Baby boxes, Christmas hampers, free will writing

Grow With Us

• “I’m supported to do the best job I can.”
• “I’m proud to be part of a team that values my ideas.”
• “I’m encouraged to grow, learn, and try new things.”
• “I’m recognised for my contributions every day.”

Ready to Apply?

If you’re excited by the opportunity to lead, inspire, and grow with us, we’d love to hear from you. Apply today and become part of something truly special.
We may close this campaign early if we receive a high volume of applications. All applicants must have the right to live and work in the UK. Documented evidence will be required. The Celtic Collection is an equal opportunities employer.