Head of Hotel Operations - Tŷ Milford Waterfront

The Celtic Collection; Milford Haven; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading hospitality company in Milford Haven is seeking a Head of Hotel Operations to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will have a proven leadership background in hotel or food & beverage operations, with a strong focus on people management and operational excellence. This role offers great perks including private healthcare, bonus potential, and opportunities for growth.

Benefits

Private Healthcare (Family Cover)

Up to 20% Annual Bonus

32 Days Holiday

Company Pension Scheme

Discounts across venues

Salary Sacrifice Schemes

Health & Wellbeing Support

Monthly and Annual awards

Access to Learning & Development

Family-Friendly Extras

Qualifications

• Proven leadership experience in hotel or food & beverage operations.
• A hands-on, proactive approach with a sharp eye for detail.
• Strong people management and team development skills.
• Confidence in using hotel and F&B systems.
• Excellent communication skills and a calm, professional manner under pressure.

Responsibilities

• Oversee daily hotel operations, ensuring seamless service delivery.
• Inspire and lead your team to deliver exceptional guest experiences.
• Drive operational excellence and continuous improvement.
• Collaborate closely with the General Manager on strategic initiatives.
• Manage systems and processes to ensure efficiency and compliance.

Skills

Leadership experience in hotel operations

Proactive approach

People management skills

Confidence in using hotel systems

Excellent communication skills

Tools

Microsoft Office

Hotel systems

Job description

Overview

Are you ready to take the next step in your hospitality career and become a valued part of a friendly, welcoming hotel team that takes pride in delivering great guest experiences? We're looking for a passionate and driven Head of Hotel Operations to join our team at Ty-Milford Hotel, part of the iconic Celtic Collection - where every day is an opportunity to create unforgettable guest experiences. This pivotal role reports directly to the General Manager, giving you the chance to influence strategy, lead operations, and make a real impact.

Why You'll Love Working With Us

Join the 'Greatest Story in Hospitality' and become one of our Hospitality Heroes. From Manor to Marina, we offer more than just a job - we offer a career journey filled with growth, recognition, and purpose.

Your Day-to-Day Impact

• Oversee daily hotel operations, ensuring seamless service delivery
• Inspire and lead your team to deliver exceptional guest experiences
• Drive operational excellence and continuous improvement
• Collaborate closely with the General Manager on strategic initiatives
• Manage systems and processes to ensure efficiency and compliance
• Use Microsoft Office tools to support administrative and reporting tasks

Our ideal candidate will bring

• Proven leadership experience in hotel or food & beverage operations
• A hands-on, proactive approach with a sharp eye for detail
• Strong people management and team development skills
• Confidence in using hotel and F&B systems
• Excellent communication skills and a calm, professional manner under pressure

Perks & Benefits

• Private Healthcare (Family Cover)
• Up to 20% Annual Bonus through our Senior Management Scheme, based on achieving targets
• 32 Days Holiday (including bank holidays) & Long Service Rewards
• Company Pension Scheme & Life Assurance
• Retail, Spa & Dining Discounts across our venues
• Salary Sacrifice Schemes - Car & Cycle2Work
• Health & Wellbeing Support - GP access, EAP, financial guidance
• Recognition & Rewards - Monthly and Annual awards
• Learning & Development - Access to our People Hub
• Family-Friendly Extras - Baby boxes, Christmas hampers, free will writing

Grow With Us

At The Celtic Collection, you'll be able to say:

• "I'm supported to do the best job I can."
• "I'm proud to be part of a team that values my ideas."
• "I'm encouraged to grow, learn, and try new things."
• "I'm recognised for my contributions every day."