Head of Hotel Operations — Lead Luxury Guest Experience

Hoar Cross Hall; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A luxury country estate in Staffordshire is looking for a Head of Hotel Operations to lead and inspire teams across all hotel functions, ensuring exceptional guest experiences. The ideal candidate will have a strong background in hotel operations with a focus on innovation and commercial growth, combined with a passion for hospitality. This role offers a competitive salary and numerous employee benefits including complimentary spa days and staff meals.

Benefits

Competitive salary

Performance-based incentives

Complimentary use of leisure and spa facilities

Free lunch

30% discount on food and drink

Discount on overnight stays and spa days

Excellent induction and training programme

Qualifications

• Proven track record in senior hotel operations (4 or 5-star preferred).
• Energetic, engaging leadership style.
• Strong commercial awareness regarding service success.

Responsibilities

• Lead and inspire teams across hotel operations.
• Deliver operational excellence and flawless service.
• Drive commercial growth and elevate brand standards.

Skills

Leadership in hotel operations

Team coaching and inspiration

Commercial awareness

Innovation and creativity

Guest experience focus

Job description

A luxury country estate in Staffordshire is looking for a Head of Hotel Operations to lead and inspire teams across all hotel functions, ensuring exceptional guest experiences. The ideal candidate will have a strong background in hotel operations with a focus on innovation and commercial growth, combined with a passion for hospitality. This role offers a competitive salary and numerous employee benefits including complimentary spa days and staff meals.