Head of Hospitality & Facilities

NHS Jobs; Macclesfield; On-site; GBP 42,000 - 62,000; Full time

Job summary

NHS Jobs in the United Kingdom seeks a senior facilities leader to oversee Hospitality (Catering and Housekeeping) and Maintenance for a Hospice. You will shape and lead the teams, ensure safety, procurement, and effective service delivery to patients and families.

Responsibilities include managing budgets, coordinating with clinical and executive teams, maintaining land, buildings, equipment, and external contractor oversight, and ensuring fire, health, and safety compliance across all sites.

Responsibilities

• Leadership: demonstrate clear, supportive leadership and help shape strategic priorities.
• Managerial: lead catering, housekeeping and maintenance teams, manage budgets and annual business plan.
• Health and Safety: be responsible for fire policies, training, risk assessments, and COSHH compliance.
• Service Contracts, Security, Testing and Maintenance: oversee preventative maintenance, inspections, testing, and records.
• Procurement: maintain supplies and procure services with value for money.
• Out of Hours Site Responsibility: participate in on-call rota and respond to emergencies.

Job description

Job Purpose

To lead the Hospitality (inc. Catering and Housekeeping) and Maintenance functions to support the Hospice in providing the highest level of care for patients and their families. To proactively ensure the maintenance and development of the land, building and equipment infrastructure via appropriate third-party suppliers To ensure the provision of Health and Safety (including food safety) advice and guidance to the organisation in accordance with statutory requirements and established best practice.

3. Duties

Leadership

To demonstrate clear, supportive, and effective leadership. Together with the other heads of department (Clinical, Finance, Income Generation, Workforce and Information Technology):

• participate in shaping, delivering and disseminating the organisations strategic priorities
• Problem-solve at operational level
• Feed into senior management deliberations on continuous improvement initiatives

Ensure the facilities and hospitality teams are well led, have the training they need, and the equipment required to do their jobs effectively.

Managerial

Manage the catering, housekeeping and maintenance teams within the Hospice including carrying out appraisals, managing sickness absence and holidays. To attend, and participate in, appropriate management meetings and other relevant committees as required. To work with the Chief Executive in the preparation and agreement of annual budgets for the business plan To continuously seek to maintain and improve own level of skills and undertake learning and development as appropriate. To manage and develop own team members to ensure their performance meets the current and future needs of the Hospice. To be responsible for the fleet management and purchasing of Hospice vehicles.

Health and Safety

To be the responsible person for all fire policies and procedures and carry out all staff mandatory fire training and evacuation drills and maintain the supporting documentation To liaise with external agencies/ appointed Health and safety consultants, including HSE, fire service and environmental health on relevant matters that affect the Hospice, and to ensure that any legal or other requirements are complied with Ensure that annual risk assessments, fire risk assessments and fire drills are conducted at all Hospice premises. Ensure all COSHH materials are managed appropriately and in accordance with regulations. Action risk and health & safety monitoring/reporting processes and ensure appropriate documentation is maintained. Participate in joint senior management meetings where prioritisation of health & safety risks and audits are discussed.

Service Contracts, Security, Testing and Maintenance

Manage and continuously improve the Hospices planned preventative maintenance programme for the building, infrastructure and services to meet its current requirements and anticipate future needs and developments. Maintain oversight of all legally required inspections, testing and servicing of the Hospices premises, plant and equipment, ensuring these are completed at the required intervals and appropriate records and certificates are retained. To be responsible for issuing day-to-day requests for repairs at the Hospice and shop sites for action by the maintenance personnel and/or outside contractors and ensuring that the external environment is clean and safe Identify, monitor and review all day-to-day service contracts and, when required, work with medical equipment by agreement. To manage the security arrangements including the effective operation of the site CCTV system, fire and intruder alarm systems and that these comply with appropriate standards Monitor and maintain a service and testing schedule for all relevant equipment, including PAT testing, and plant in use at the Hospice and shops and ensure that adequate contracts are in place. Keep records of equipment servicing and testing, bringing any additional action required to the attention of the Chief Executive.

Procurement

Working with the Clinical Director and relevant managers to maintain adequate supplies of consumables as are needed to maintain Hospice operations. Manage effective procurement practices with supporting documentation to deliver and maintain quality and value for money in all externally sourced services, supplies and equipment.

Out of Hours Site Responsibility

Participate in the non-clinical duty manager on-call rota (1 week in 7) and attend emergency callouts to the Hospice site outside of normal working hours when required to do so.