Head of Hospitality

BaxterStorey; City Of London; On-site; GBP 55,000; Full time

Job summary

A leading hospitality services company in Central London is seeking a Head of Hospitality to oversee all operational aspects and enhance guest experiences at a prestigious investment bank. This role requires strong leadership and strategic planning skills, along with a passion for exceptional service. Candidates should have a successful background in high-end hospitality environments and be adept at managing team dynamics and operational efficiency.

Benefits

33 Days holiday including bank holidays

Plus your birthday off

3 volunteering days

Free meals on shift

Bespoke training and development opportunities

Qualifications

• Successful hospitality background in a 5-star/Michelin star environment, ideally in Contract Catering.
• Ability to display a real passion for food and customer service.
• Demonstrate analytical approach to problem solving.

Responsibilities

• Lead and manage the hospitality team, including hiring, training, and performance evaluations.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Oversee daily operations of all hospitality services, including front desk, housekeeping, food and beverage, and event planning.
• Develop and manage budgets for hospitality operations.

Skills

Strong leadership and interpersonal skills

Excellent communication and customer service skills

Strategic thinking

Proficiency in hospitality management software and tools

Passion for food and customer service

Education

Intermediate Food Hygiene Certificate or above

Tools

Hospitality management software

Job description

Company Description

Title : Head of Hospitality

Region : London

Salary : £55k

Benefits

• 33 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave.
• 24 weeks' enhanced maternity leave
• Secondary carerleave
• Wedding / commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from HAPI app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented Head of Hospitality who strives to exceed expectations at every turn.

We are looking for an Head of Hospitality for a leading global investment bank in Central London. Our Head of Hospitality will be responsible for overseeing all aspects of hospitality operations, ensuring exceptional service and satisfaction for guests. This role involves strategic planning, leadership, and coordination to enhance guest experiences and optimise operational efficiency. The Head of Hospitality will manage all people, budgets, and resources to maintain the highest standards of service and operational excellence.

BaxterStorey is a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top‑norm service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work‑life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Job Description

Leadership and Management

• Lead and manage the hospitality team, including hiring, training, and performance evaluations.
• Foster a positive and productive work environment, promoting teamwork and professional development.

Guest Experience

• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Address and resolve guest complaints and feedback promptly and professionally.
• Monitor and analyse guest feedback to identify areas for improvement.

Operations Management

• Oversee daily operations of all hospitality services, including front desk, housekeeping, food and beverage, and event planning.
• Ensure compliance with all health, safety, and sanitation regulations.
• Implement and maintain standard operating procedures (SOPs) to ensure consistent service delivery.

Financial Management

• Develop and manage budgets for hospitality operations.
• Monitor financial performance, including revenue, expenses, and profitability.
• Identify cost‑saving opportunities without compromising quality and service standards.

Strategic Planning

• Develop and execute strategic plans to achieve short‑term and long‑term business objectives.
• Stay updated with industry trends and innovations to enhance operational efficiency and guest experience.
• Collaborate with marketing and sales teams to develop promotional strategies and packages.

Vendor and Resource Management

• Negotiate and manage contracts with vendors and suppliers.
• Ensure the availability and quality of resources, including supplies and equipment.

Event Coordination

• Oversee the planning and execution of events, ensuring all details are managed efficiently.
• Work closely with clients to understand their needs and deliver exceptional event experiences.

Qualifications

• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Strategic thinking
• Proficiency in hospitality management software and tools.
• Successful Hospitality background in 5 star / Michelin star environment, ideally within Contract Catering
• Intermediate Food Hygiene Certificate or above
• Ability to display a real passion for food and customer service
• Demonstrate analytical approach to problem solving
• Ability to work on own initiative
• Excellent communicator at all levels
• Financially and commercially astute

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up‑beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.