Head of Hospitality

Westgate Healthcare; Borehamwood; On-site; GBP 55,000 - 60,000; Full time

Job summary

A healthcare provider is seeking a Group Head of Hospitality to lead the hospitality standards across care homes in the UK. This role involves managing dining experiences, overseeing housekeeping, and training teams to ensure exceptional service. Candidates should be experienced in premium hospitality and passionate about creating memorable experiences for residents. This is a permanent position with a salary of £55,000 to £60,000 per annum, working Monday to Friday.

Benefits

Stream access to wages before payday

Employee discount schemes

Recognition programs and team events

Free training and professional development

Qualifications

• Experience in premium or luxury hospitality management.
• Ability to manage multi-site environments.
• Passionate about creating memorable guest experiences.

Responsibilities

• Lead luxury hospitality standards across all homes.
• Develop and implement SOPs to drive improvement.
• Train and coach hospitality teams.
• Monitor key performance indicators for hospitality functions.

Skills

Experienced in hospitality management

Skilled in service design

Proactive and organized

Able to inspire teams

Job description

Group Head of Hospitality – Regional, covering Herts, Bucks, Essex, and London

Location: Regional - covering Herts, Bucks, Essex and London

Salary: £55,000 to £60,000 per annum

Hours: Monday to Friday, 37.5 hours per week, 9am - 5pm

Job type: Permanent

Come and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgate

We are now seeking an inspiring and experienced Group Head of Hospitality to lead and elevate hospitality standards across our portfolio of care homes. You will be instrumental in shaping, implementing, and maintaining the highest standards of hospitality across our services. Overseeing all front-of-house functions—including dining, housekeeping standards, reception experience, and overall home presentation—you will ensure a consistent luxury standard is delivered every day.

You will work closely with Home Managers, hospitality teams, and the Regional Head Chef to create refined dining experiences, drive continuous improvement, and support the operational excellence that Westgate Healthcare is known for.

This is a key leadership role within our organisation - ideal for a hospitality professional who thrives in a high-quality, multi-site environment and is passionate about crafting unforgettable guest and resident experiences.

About the role:

• Lead and embed luxury hospitality standards across all homes, ensuring exceptional presentation and service at all times.
• Develop and implement group-wide SOPs, monitoring delivery and driving continuous improvement.
• Work with the Regional Chef to enhance dining experiences, menus, and special events.
• Oversee housekeeping standards, ensuring environments are pristine, safe, and aligned with Westgate brand expectations.
• Manage supplier relationships, stock control, and operational efficiencies to support value and consistency.
• Train, coach, and inspire hospitality teams, promoting a culture of professionalism and outstanding customer care.
• Monitor key performance indicators, prepare reports, and lead improvement initiatives across hospitality functions.
• Build strong relationships with residents, families, and home teams, acting as an ambassador for Westgate Healthcare.
• Maintain compliance with policies and regulations, champion health and safety, and support wider operational needs as required.

About You:

• Experienced in hospitality management within premium, luxury, or multi-site environments.
• Skilled in service design, guest experience, and operational leadership.
• Able to inspire and motivate teams to deliver consistently high standards.
• Proactive, organised, and detail-driven.
• Passionate about creating memorable experiences for residents and their families.

Why work at Westgate?

• Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK’s favourite shops
• Access to the Blue Light Card (employee discount scheme)
• Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme
• Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events
• Comprehensive staff induction with free training and professional development

We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful.

Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.