Head of Gym & Spa

Nuffield Health; Uxbridge; On-site; GBP 58,000; Full time

Job summary

A leading fitness organization in the United Kingdom is seeking an experienced operational leader to oversee gym and spa operations. The role includes leading teams, ensuring service excellence, and compliance with standards. The ideal candidate will have strong leadership skills, extensive multi-site management experience, and a passion for enhancing the customer experience. This position offers a competitive salary of £58,000 per annum along with a performance-related bonus.

Benefits

Performance-related bonus

Supportive working environment

Opportunity to lead high-profile operations

Qualifications

• Proven experience in a senior operational role within gym, spa, or health club environments.
• Extensive multi-site management experience in residential or corporate health clubs.
• Demonstrable exposure to SLAs and client-facing contract management.

Responsibilities

• Lead and manage gym and spa operations with a focus on operational excellence.
• Set and maintain service standards across all sites.
• Ensure compliance with SLAs, health & safety, and operational policies.

Skills

Strong leadership skills

Operational excellence

Attention to detail

Client-facing skills

Team development

Job description

position, ideal for a strong operational leader with a passion for service excellence, people development, and high standards. You will be responsible for ensuring exceptional day-to-day performance across gym and spa operations, driving consistency, quality, and commercial results while delivering an outstanding member and client experience.

Key Responsibilities

• Lead and manage gym and spa operations with a strong focus on operational excellence
• Set, maintain, and continuously improve service standards across all sites
• Develop, coach, and inspire management and frontline teams to perform at their best
• Ensure exceptional service delivery aligned with brand, contractual, and client expectations
• Oversee compliance with SLAs, health & safety, and operational policies
• Act as a key point of contact for client management, building trusted and professional relationships
• Monitor performance through KPIs, audits, and reporting, implementing improvements where required
• Manage budgets, labour, and resources effectively to meet operational and commercial targets

About You, Stockley Park | Pool | Bank Contract - Ad hoc £12.58 per hour At Nuffield Health, we pride ourselves on creating a safe and welcoming environment for all our members and visitors. From our swimming pool to our steam room, we're looking for someone to help keep customers.

Proven experience in a senior operational role

• Within gym, spa, or health club environments
• Extensive multi‑site management experience in residential or corporate health clubs
• Demonstrable exposure to SLAs and client‑facing contract management
• Strong leadership skills with a track record of team development and engagement
• High attention to detail with a passion for standards, quality, and consistency
• Confident, professional communicator able to work with internal and external stakeholders
• Organised, resilient, and solutions‑focused in a fast‑paced environment

What's on Offer

• Salary of £58,000 per annum
• Performance‑related bonus
• Opportunity to lead a high‑profile gym and spa operation in London
• Supportive, professional working environment within a premium brand

If you are a results‑driven operational leader with a passion for fitness, wellness, and people, we'd love to hear from you.