Head of Groups and Events Planning

Melia Hotels International S.A.(Meliá); Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading global hotel chain in Greater London is seeking a Head of Groups & Events Planning to maximise hotel revenue through seamless event delivery. The role involves leading a team, ensuring guest satisfaction, and overseeing operational excellence. Candidates should have strong leadership and communication skills, with a minimum of 2 years in a relevant management role. Join the warm and inspiring team, and elevate your career in hospitality.

Benefits

Global career opportunities

Hotel discounts

Company Bonus Scheme

Life Assurance

Health cash plan

Pension scheme

Loyalty rewards

Access to e-learning platform

High-street savings

Qualifications

• Minimum 2 years’ experience in a management/leadership role.
• Experience in a similar luxury hotel environment.
• High attention to detail with a proactive, analytical, and service-driven mindset.

Responsibilities

• Maximise hotel revenue through planning and delivery of groups and events.
• Ensure guest satisfaction while driving financial performance.
• Lead the Conference and Events Coordinators team.

Skills

Leadership

Financial acumen

Operational skills

Communication

Analytical mindset

Planning ability

Problem-solving skills

Job description

Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family.

Head of Groups & Events Planning

Department:Groups & Events
Location:ME London
Reports to:General / Hotel Manager
Package:Competitive salary +10% annual performance-related bonus+service charge

What’s in it for you?

• Global career opportunities across more than 350 hotels
• Hotel discounts for you, your friends & family across the globe
• Enrolment to the Company Bonus Scheme (10% of salary)
• Life Assurance x3 Salary
• Health cash plan & discounted dental & optical cover
• Company pension scheme
• Loyalty rewards & refer-a-friend bonus (£500)
• Access to Meliá’s global e-learning platform for personal & professional development
• High‑street savings through Perks at Work

Mission

As Head of Groups & Events Planning, you will maximise hotel revenue through the seamless planning, coordination, and delivery of all groups and events. You’ll ensure every detail — from contracting to execution — elevates guest satisfaction while driving financial performance. Leading and developing the Conference and Events Coordinators in your team, you will champion operational excellence, strengthen client relationships, and secure the hotel’s position as a top MICE destination.

Key Responsibilities

Operational Excellence

• Set team objectives, review contracts, allocate events, and oversee planning tasks.
• Ensure timely completion of group summaries, BEOs, and structured pre‑con meetings.
• Monitor event delivery, resolve incidents, implement improvements, and track recurring issues.
• Prepare key departmental projections with F&B and provide insights during business reviews.
• Build strong relationships with external suppliers and oversee site inspections and visits.
• Represent the hotel at social event and MICE trade shows to support business generation.
• Participate in the creation, monitoring, and adjustment of departmental budgets.
• Analyse P&L, revenues, and expenses, identifying efficiencies and revenue opportunities.
• Ensure accurate billing, reporting, forecasting, and financial follow‑up for groups/events.

What we’re looking for

• Strong leadership, financial, operational, and communication skills
• Experience in a similar luxury hotel environment
• High attention to detail with a proactive, analytical and service‑driven mindset
• Excellent planning ability and proven problem‑solving skills
• Minimum 2 years’ experience in a management / leadership role

Because belonging to the great Meliá family is being VIP

At Meliá, our people are the heart of everything we do. Whether you’re stepping into leadership or building on your expertise, you’ll be part of a culture defined by respect, collaboration, and passion. From our newest talents to the most seasoned leaders, we are all Very Inspiring People — and that includes you.

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and fuel innovation. We are equally committed to sustainability, building a responsible present and a better future.

If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.

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