Head of Ground Operations Performance

easyJet; Luton; On-site; GBP 100,000 - 125,000; Full time

Job summary

A major low-cost airline in the UK is seeking a Head of Ground Operations Performance to lead a talented team and drive strategies for operational metrics and data-driven initiatives. This role requires substantial leadership experience within complex operational environments, robust analytical skills, and the ability to influence stakeholders. Competitive salary, bonus potential, and excellent employee benefits are offered. The position supports hybrid working in Luton.

Benefits

Competitive base salary

Up to 30% bonus

25 days holiday

Private healthcare

Flexible benefits package

Excellent staff travel benefits

Qualifications

• Proven leadership experience managing analysts or performance teams, ideally within aviation.
• Strong analytical skills with expertise in data analysis and performance management systems.
• Deep understanding of ground operations metrics and processes is highly desirable.

Responsibilities

• Develop and implement strategies that drive AI and data-led initiatives.
• Ensure effective data usage across the department while maintaining integrity.
• Provide accurate reporting and analysis to support operational KPIs.

Skills

Leadership

Analytical skills

Communication

Project management

Continuous improvement

Education

Degree in Business, Analytics, Operations Management

Tools

Power BI

Tableau

Job description

Head of Ground Operations Performance

We are easyJet – a FTSE-100 listed, £multibillion low cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe and employ more than 18,000 colleagues. We’re on a mission to make low cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares and friendly service.

What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Read on if you:

• Have proven leadership experience managing analysts or performance teams, ideally within aviation or complex operational environments
• Enjoy leading teams, shaping strategy and driving improvement in a fast paced environment
• Can be in our fantastic Luton head office 3 x per week

The Team

easyJet’s Ground Operations Performance team is at the heart of our operational excellence. You’ll lead a talented group responsible for developing and delivering the strategic agenda for performance metrics, including the integration of AI and advanced analytics into our data initiatives. The team oversees and reports on key areas such as aircraft turnaround, airport schedule inputs, ground handling contractual performance and de‑icing usage across the easyJet network.

You’ll collaborate with colleagues across Ground Ops, Procurement, Flight Ops, Cabin Services, Scheduling and Business Intelligence to drive continuous improvement and operational insight.

The Role

As Head of Ground Operations Performance, you’ll be a key leader in our organisation, reporting to the Director of Ground Operations. You’ll have overall accountability for the Operational Performance Team, managing a group of analysts to deliver high quality data analysis, reporting and actionable insights that support operational decision making and strategic planning. You’ll:

• Develop and implement strategies that drive AI and data led initiatives within Ground Operations
• Ensure data is used appropriately and effectively across the department, maintaining data integrity
• Provide accurate, timely reporting and analysis to support Ground Operations KPIs, promoting advanced analytical tools and techniques
• Deliver data, reports and insights required by Finance and Ground Operations for contract and supplier management
• Liaise with internal stakeholders on data requirements, platforms, systems and best practices
• Provide actionable insights to identify performance gaps, root causes and opportunities to optimise operational processes
• Collaborate with Ground Operations leadership to define and track strategic performance goals
• Act as the primary analytics liaison for Ground Operations, working closely with Network Planning, Insights, Safety, Quality and Commercial teams
• Present performance insights and recommendations to senior leaders and cross functional stakeholders
• Stay updated on industry trends and analytical methodologies to continuously enhance the team’s performance measurement approach

What we’re looking for:

• Proven leadership experience managing analysts or performance teams, ideally within aviation or complex operational environments
• Strong analytical skills with expertise in data analysis, visualisation tools (e.g., Power BI, Tableau) and performance management systems
• Deep understanding of ground operations metrics, processes and challenges is highly desirable
• Understanding of wider operating environment including Airport Operations and ACDM
• Excellent communication and presentation skills, capable of conveying complex data insights to diverse audience.
• Ability to influence and build relationships with stakeholders at all levels
• Experience in driving continuous improvement initiatives using data driven approaches
• Strong organisational and project management skills
• Degree in Business, Analytics, Operations Management, or a related field preferred

What you’ll get in return:

• Competitive base salary
• Up to 30% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• 7% pension
• Life Assurance
• Private healthcare
• Flexible benefits package
• Excellent staff travel benefits

Practicalities

This is a permanent role based in Luton and will be 40 hours per week. We support hybrid working and spend 60% of our time per month in the office.

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail]

We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.