Head of Global Claims IT

Shareforce; London; Hybrid; GBP 90,000 - 150,000; Full time

Job summary

A leading global insurance and risk services organization seeks a Head of Global Claims IT based in London. This high-impact role involves overseeing the modernization and optimization of claims technology while fostering agile practices and enhancing user experience across regions. The ideal candidate will lead a global team, define strategic roadmaps, and engage stakeholders effectively to drive transformation.

Qualifications

• Experience leading global claims technology platforms transformation.
• Proven ability to deliver enterprise-scale technology initiatives.
• Track record of managing large-scale IT change and migration programmes.

Responsibilities

• Define and evolve the Claims Technology Roadmap.
• Lead the implementation of claims platforms using Agile methodologies.
• Interface with cross-functional stakeholders to promote technology initiatives.

Skills

Agile delivery experience

Stakeholder engagement

Leadership in IT change

Technical communication

Innovation

Education

Bachelor's degree or equivalent

Tools

Low/no-code platforms

Job description

We are supporting a leading global insurance and risk services organisation in the appointment of a strategic and delivery-focused Head of Global Claims IT. Based in London, this high-impact role will oversee the modernisation and optimisation of global claims technology capabilities, driving the transformation of a multi-region delivery function spanning North America, Europe, and India.

This is a unique opportunity to shape the future of enterprise claims technology, embedding Agile ways of working, improving delivery velocity, and enhancing user experience across the value chain.

Core Responsibilities:

• Define and Evolve the Claims Technology Roadmap. Evaluate business requirements, assess platform suitability, and identify opportunities for improvement, enhancement, or replacement with emerging technologies.
• Lead the end-to-end implementation of claims platforms using Agile, test-driven, and behaviour-driven development methodologies.
• Lead the reorganisation of a globally distributed technology team of 200+ internal and external professionals, shifting focus toward efficient, high-quality engineering output.
• Prioritise user experience and adoption as critical success metrics for all technology initiatives.
• Embed an Objective and Key Results (OKR) approach across the function, ensuring transparency, accountability, and performance-driven execution.
• Interface with cross-functional stakeholders across operations, enterprise technology, and transformation to co-create reusable microservices and a cohesive API ecosystem.
• Represent the technology function with confidence and clarity, promoting modern engineering practices and championing talent development.

Skills / Experience Profile

• Experience leading the transformation and optimisation of global claims technology platforms.
• Significant Agile delivery experience, with the ability to manage complex workstreams across multiple geographies and stakeholder groups.
• Proven ability to deliver multiple enterprise-scale technology initiatives concurrently.
• Experience working with low/no-code platforms.
• A strong leadership track record in managing large-scale IT change and migration programmes.
• Demonstrated ability to lead high-performing, distributed teams and build future-fit IT capabilities.
• Outstanding stakeholder engagement and communication skills, with the ability to translate complex technical content into business-aligned strategy.
• Bachelor’s degree or equivalent professional experience.
• Insurance or financial services industry background (preferred but not essential).
• Proven leadership in large-scale, Agile-based claims or enterprise platform delivery.
• A strong record of innovation and value creation through technology transformation.
• A commitment to building inclusive, high-performance teams and nurturing emerging talent.
• The confidence and clarity to operate in a high-profile leadership role with significant cross-functional exposure.

Additional Information

• Salary Comp Information: Commensurate with Global IT Leadership
• Base Location: London with occasional global travel
• Working Pattern: Flexible (circa 50/50 onsite / offsite)
• Visa Requirement: UK (Sponsorship not offered)
• Background checks: FCA / BS7858