Head of Fraud Operations

Computershare UK; Bristol; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global financial services firm is seeking a Head of Fraud Operations to lead fraud prevention efforts and manage global investigations. The ideal candidate will have extensive experience in financial crime and risk management, strong leadership skills, and a deep understanding of fraud trends. This position offers flexible working arrangements with a supportive work environment.

Benefits

Flexible work arrangements

Health and wellbeing rewards

Opportunity to invest in the business

Qualifications

• Significant experience in fraud/financial crime/risk/compliance.
• Leadership experience running a fraud team.
• Up-to-date knowledge of fraud prevention trends.

Responsibilities

• Build relationships with stakeholders and law enforcement.
• Track and implement preventative measures for fraud.
• Develop and standardize investigation procedures.

Skills

Fraud prevention experience

Leadership skills

Proficiency with Microsoft Office

Understanding of risk governance

Negotiation skills

Education

Bachelor’s or master’s degree in a relevant field

Tools

Power BI

SharePoint

Job description

Join to apply for the Head of Fraud Operations role at Computershare UK

Location: Bristol, London or Edinburgh – based in the office minimum of three days a week with flexibility to work from home.

Job Description

Computershare has an exciting opportunity for a permanent full‑time Head of Fraud Operations to join our Global Financial Crime Unit (FCU), a second line of defence team within our Global Information Security (GIS) function.

A role you will love

In this global role you will be part of the FCU’s Leadership Team, working with other leaders to provide the best advice, guidance and support to the business. The FCU team advises and supports Computershare’s businesses in preventing and identifying internal and external fraud. They also provide assurance over the fraud control environment, conduct reviews, monitor for indicators of fraudulent activity, and help the business achieve its strategic goals.

In this role you will focus primarily on fraud prevention and investigations across all lines of business. You will collaborate with key stakeholders at all levels, up to Regional CEO, and deputise for other Leadership Team members as required. Meetings may be scheduled outside normal working hours to support global collaboration.

Other Key Responsibilities Include

• Build and maintain successful working relationships with internal and external stakeholders, e.g. law enforcement entities and industry bodies.
• Track global fraudulent activity, identify trends, and work with the business to implement preventative measures.
• Ensure investigations focus on identifying where controls failed or were not strong enough.
• Develop and update investigation procedures so the FCU approach is standardized, thorough and timely.
• Use available technology to maintain a comprehensive global programme of second‑line detective controls.
• Provide a prompt and accurate response to all business queries.
• Deliver business‑specific training and awareness initiatives, tailored to each unit’s risk level.
• Oversee and manage the FCU’s prevention and investigation activity.
• Deploy resources consistently across the global team.
• Offer SME support and insight to fraud‑related projects as needed to improve capability and ensure sustainability.

What will you bring to the role?

• Significant experience in fraud/financial crime/risk/compliance within financial services, legal or law enforcement.
• Leadership experience running a fraud/financial crime team with proven success in developing staff, coaching and mentoring.
• Proficiency with Microsoft Office, including PowerPoint, OneNote, Power BI and SharePoint.
• Strong understanding of risk and governance operations in financial services firms.
• Up‑to‑date knowledge of current fraud prevention and identification trends and legislation.
• Proven negotiation and influencing skills to drive investigations and preventative controls.

Bonus Points If You Have

• Knowledge of governance, risk and control systems or fraud prevention systems.
• Fraud/Financial Crime qualifications (e.g. CFE, ICA).
• Experience working in an investment environment.
• Remote management experience with globally dispersed teams.
• Bachelor’s or master’s degree in a relevant field.

Rewards designed for you

• Flexible work arrangements to balance work and lifestyle.
• Health and wellbeing rewards tailored to support you and your family.
• Opportunity to invest in the business – set aside salary to purchase shares with company contribution.
• Extra rewards including recognition awards and team events.
• A welcoming, close‑knit community with experienced colleagues ready to support your growth.

About Us

We’re a global leader in financial administration with over 12,000 employees across 22+ countries. At Computershare, we foster an open and inclusive culture that encourages personal and professional growth. We are committed to removing barriers and ensuring equal opportunities for all. If you need accommodations or adjustments during our recruitment process, please visit computershare.com/access.