Head of FM Operations

Medirest; City of Westminster; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading healthcare operations provider is seeking a Head of FM Operations in Westminster to lead critical non-clinical services such as Portering and Logistics. This role offers senior leadership with autonomy, where you will drive strategy and operational excellence while managing large teams. The ideal candidate will have over 5 years of operational leadership experience in healthcare, particularly in environments adhering to NHS standards. Join us to make a real impact in patient care and delivery of services.

Benefits

Influence over services impacting patient safety

Culture of innovation and inclusivity

Clear development opportunities

Visible impact of your work daily

Qualifications

• 5+ years' experience leading large operational teams.
• Strong knowledge of NHS or healthcare standards.
• Confidence in change management and transformation.

Responsibilities

• Set the standard for Non-Food Service Delivery.
• Ensure compliance with NHS and contractual standards.
• Inspire and develop multi-disciplinary operational teams.
• Drive smart working using data and KPIs.
• Align non-food services with patient care priorities.
• Lead service redesign and digital transformation.

Skills

Operational leadership

Team motivation

Budget management

Change management

Stakeholder engagement

Service excellence

Job description

Behind every exceptional patient experience is a seamless non-clinical operation. We're seeking aHead of FM Operations to take ownership of some of the most critical support services in healthcare - Portering, Domestic Services, and Logistics - and lead them into the future. This is a high-profile senior leadership role with real autonomy and influence. You'll shape strategy, drive operational excellence, and lead large, diverse teams in one of the UK's most complex and rewarding healthcare environments. If you thrive on scale, pace, and purpose, this role offers all three.

The Impact You'll Make

• Set the standard - Design and deliver a best-in-class Non-Food Service Delivery Model across multiple sites.
• Protect patients and people - Ensure absolute compliance with NHS, HSE, and contractual standards, with infection prevention and safety at the heart of everything you do.
• Lead high-performing teams - Inspire, develop, and empower multi-disciplinary operational teams to consistently deliver excellence.
• Transform performance - Use data, insight, and KPIs to drive smarter ways of working and measurable service improvements.
• Work as one system - Partner closely with clinical, operational, and senior stakeholders to align non-food services with patient care priorities.
• Drive change and innovation - Lead mobilisation, service redesign, and digital transformation initiatives across the estate.
• Deliver commercially - Own budgets, identify efficiencies, and ensure services are sustainable, resilient, and value-driven.

Qualifications

• You're an experienced operational leader who understands that great healthcare relies on great support services.
• You're equally comfortable setting strategy and being visible on the ground, and you know how to lead through complexity and change.
• 5+ years' experience leading large, multi-disciplinary operational teams (e.g. cleaning, portering, logistics, facilities).
• Strong knowledge of NHS or healthcare standards and regulated environments.
• A proven ability to engage, motivate, and develop teams at scale.
• Commercial acumen, with experience managing budgets and delivering services within financial targets.
• Confidence in change management, transformation, and stakeholder engagement.
• A genuine passion for service excellence, sustainability, and patient experience.

Why Join Us?

• A role with real influence over services that directly affect patient safety and wellbeing.
• A culture that champions innovation, inclusivity, and continuous improvement.
• Clear progression and development opportunities within a large, global organisation.
• The chance to lead at scale - and see the impact of your work every single day.

Ready to shape the future of healthcare operations? If you're a strategic, people-focused leader who wants their work to truly matter, we'd love to hear from you.