Head of FM

Medirest; Cambridge; On-site; GBP 65,000; Full time

Job summary

A leading healthcare services provider is seeking a Head of FM - Healthcare to lead non-food operations at Addenbrookes Hospital, Cambridge. In this pivotal role, you will drive service delivery across Portering, Domestic Services, and Logistics, ensuring compliance with NHS standards. The ideal candidate will have 5+ years of experience in a leadership position within large-scale facilities or healthcare environments, with a passion for service excellence and sustainability. A competitive salary of £65,000 plus excellent benefits is offered.

Benefits

Excellent benefits

Qualifications

• 5+ years' experience leading multi-disciplinary teams.
• Strong knowledge of NHS or healthcare standards.
• Excellent people leadership and coaching skills.

Responsibilities

• Design and deliver a high-performing Non-Food Service Delivery Model.
• Ensure services meet NHS, HSE standards while maintaining patient safety.
• Build, motivate, and develop teams for service excellence.

Skills

Leadership skills

Knowledge of NHS standards

Change management

Coaching skills

Commercial awareness

Service excellence

Job description

Head of FM - Healthcare

Salary: £65,000 + excellent benefits

Location: Addenbrookes Hospital

Contract Type: Full-time, Permanent

Be the driving force behind safer, smarter, more sustainable healthcare services.

Are you a passionate operational leader ready to make a measurable impact in healthcare support services? We’re looking for a Head of Non-Food Operations to lead and optimise essential service delivery across Portering, Domestic Services, and Logistics.

This is a senior leadership role with real influence — responsible for ensuring that non-food services are delivered efficiently, safely, and compassionately to support world-class patient care. You’ll shape strategy, drive innovation, and inspire a high-performing team in one of the UK’s most complex and rewarding operational environments.

What You’ll Do

• Lead and innovate - Design and deliver a high-performing Non-Food Service Delivery Model across multiple operational teams.
• Champion quality and compliance - Ensure services meet all NHS, HSE, and contractual standards while maintaining exceptional infection control and patient safety.
• Inspire and empower teams - Build, motivate, and develop multi-disciplinary teams to deliver service excellence and operational resilience.
• Drive performance and efficiency - Use data, KPIs, and insight to deliver smarter operations and measurable improvements in service delivery.
• Collaborate at every level - Partner with clinical and operational leaders to align non-food services with wider healthcare objectives.
• Lead transformation - Support mobilisation, process redesign, and digital innovation projects across the estate.
• Deliver commercial results - Manage budgets effectively, identify efficiencies, and ensure services operate sustainably and profitably.

What We’re Looking For

You’re a proven operational leader with a track record of success in large‑scale facilities or healthcare environments. You know how to balance strategic vision with hands‑on leadership and thrive in fast‑paced, complex settings.

Essential experience and skills

• 5+ years’ experience leading multi-disciplinary teams (e.g. cleaning, portering, logistics, or facilities).
• Strong knowledge of NHS or healthcare standards.
• Excellent people leadership and coaching skills.
• Commercially astute, with the ability to deliver high-quality services within budget.
• Confident in change management, transformation projects, and stakeholder engagement.
• Passionate about service excellence, sustainability, and patient experience.