Head of Facilities

Manchester Arndale; Hempstalls; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management firm is seeking a Head of Facilities to oversee operations at Alton Towers. In this strategic role, you will manage cleaning, security, and maintenance, ensuring compliance and sustainability. The ideal candidate has significant experience in the leisure sector and a Level 6 qualification in Engineering or Facilities Management. Join a dynamic team committed to operational excellence and guest experience.

Qualifications

• Significant experience in a senior facilities leadership role in leisure or hospitality.
• Strong knowledge of health & safety legislation and compliance frameworks.
• Proven ability to manage large teams and complex operations.

Responsibilities

• Oversee cleaning, security, and maintenance operations.
• Ensure compliance with statutory regulations.
• Develop and implement sustainability strategies.

Skills

Stakeholder management

Health & safety management

Sustainability practices

Operational leadership

Communication

Education

Level 6 qualification in Engineering or Facilities Management

Tools

CAFM systems

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

OCS are seeking a strategic and experienced Head of Facilities for Alton Towers to lead the resort’s Cleaning, Security, and Maintenance operations. As the most senior site‑level facilities leader, this role is critical in ensuring the resort remains safe, compliant, sustainable, and operationally excellent for guests and staff. The ideal candidate will bring strong expertise in statutory compliance, health & safety, stakeholder management, and sustainability, with a background in the leisure or hospitality sector.

Key Responsibilities

Operational Leadership

• Oversee all aspects of Cleaning, Security, and Maintenance across the resort.
• Lead a multi‑disciplinary team, ensuring high performance, engagement, and development.
• Manage service delivery to ensure exceptional guest experience and operational efficiency.

Compliance & Health and Safety

• Ensure full compliance with statutory regulations, including building safety, fire safety, water hygiene, and environmental standards.
• Act as the Responsible Person for health & safety at site level, ensuring all legal obligations are met.
• Lead on risk assessments, incident investigations, and corrective actions.
• Maintain and update Health & Safety policies, procedures, and training programmes.
• Liaise with external bodies (e.g., HSE, local authorities) and internal auditors to ensure continuous compliance.
• Champion a safety‑first culture, promoting awareness and accountability across all departments.

Sustainability & Environmental Management

• Develop and implement a sustainability strategy for facilities operations, aligned with corporate and environmental goals.
• Monitor and reduce the resort’s carbon footprint, energy consumption, and waste output.
• Promote green initiatives across cleaning, maintenance, and security operations.
• Ensure compliance with environmental legislation and reporting requirements.
• Collaborate with internal teams and external partners to drive eco‑friendly practices and innovation.
• Lead sustainability audits and support the resort’s journey toward net‑zero targets.

Strategic & Stakeholder Management

• Act as the primary point of contact for internal and external stakeholders regarding facilities matters.
• Manage relationships with contractors, suppliers, and regulatory agencies.
• Oversee capital projects, refurbishments, and infrastructure upgrades.
• Develop and implement long‑term facilities strategies aligned with resort goals.

Financial & Resource Management

• Lead budget planning and cost control for facilities operations.
• Ensure efficient procurement and contract management.
• Monitor performance against KPIs and service level agreements.

Qualifications & Experience

• Level 6 qualification (Bachelor’s degree or equivalent) in Engineering, Facilities Management, or a related field.
• Significant experience in a senior facilities leadership role within the leisure, theme park, or hotel sector.
• Strong working knowledge of health & safety legislation, compliance frameworks, and environmental regulations.
• Proven ability to manage large teams and complex operations.
• Excellent communication, negotiation, and stakeholder engagement skills.
• Experience with CAFM systems and contractor management.

Desirable Attributes

• Membership of a relevant professional body (e.g., IWFM, IOSH, BIFM).
• NEBOSH or equivalent Health & Safety qualification.
• Experience in managing large‑scale refurbishment or capital projects.
• Passion for delivering exceptional guest experiences through operational excellence and sustainability.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.