Head of F&B - Essex

Haven Holidays; Noak Hill; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading holiday destination provider is seeking a Head of Food & Beverage to lead a substantial team. You will be responsible for driving guest experience, ensuring compliance, and managing strategic plans. The ideal candidate should have prior senior-level expertise in food & beverage operations and strong leadership skills. Join this exciting opportunity to enhance the dining experience across various venues while creating lasting memories for guests and owners.

Qualifications

• Prior senior-level expertise in food & beverage operations.
• Multi-venue experience is an advantage.
• Demonstrated expertise in leadership, organization, team performance, and workforce diversity.

Responsibilities

• Lead a substantial food & beverage team across multiple venues.
• Drive guest experience and ensure compliance with policies.
• Develop and implement strategic plans to achieve organizational goals.

Skills

Effective communication and interpersonal skills

Leadership skills

Organizational skills

Problem-solving skills

Knowledge of industry trends

Job description

Leadership & Management

As Head of Food & Beverage you lead a substantial F&B team across restaurants, bars, well known brand takeaway’s & large entertainment show bars. You inspire and motivate your team to hit goals, keep high standards and grow performance. You manage budgets, resources and tools to keep operations running smoothly.

You drive guest experience, continuously improve interactions and solve issues. You ensure safety, compliance and adherence to company policies.

Guest Experience & Escalations

You interact with guests, build trusted relationships, address needs and concerns, handle escalated issues promptly and gather, analyse feedback for continuous improvement.

Strategic Planning & Performance

Develop and implement strategic plans to achieve departmental & organisational goals, including budgeting and resource allocation. Continuously assess performance, implement improvements, and help Team Managers achieve annual sales growth and profit targets.

Team Management & Development

Engage, educate, support and appraise team members, cultivate a cooperative, creative, career‑advancement workplace. Provide engaging 90‑day induction & training plan for new hires.

Stakeholder Engagement & Compliance

Collaborate with internal & external stakeholders to build key relationships, identify growth opportunities & ensure guest satisfaction. Ensure all activities adhere to relevant laws, regulations & industry standards.

Reporting & Leadership

Provide regular reports to senior management, highlighting achievements, challenges and future plans.

Qualifications

• Prior senior‑level expertise in food & beverage operations.
• Multi‑venue experience an advantage.
• Demonstrated expertise in leadership, organization, team performance, personal growth and workforce diversity.
• Proven expertise in developing strategic plans and solving problems.
• Effective communication and interpersonal skills.
• Proven history of accomplishing goals within the department and across the organisation.
• Knowledge of industry trends, regulations, and best practices.
• Commercial mindset with evidence of successfully managing costs.
• Highly effective at organising tasks with meticulous detail.
• Proficient at making calculated choices and prioritising responsibilities during busy periods.

Join our One Great Team

Join Haven as Head Food & Beverage leading the multi‑venue Dining Experience, driving innovation and excellence to ensure every Guest & Owner on our park has a great time with memories that last a lifetime.