Head of Events and Supporter Engagement

Charity People; Greater London; On-site; GBP 48,000 - 57,000; Full time

Job summary

A leading charity recruitment partner is seeking an experienced interim Head of Supporter Engagement and Events in Greater London for maternity cover. This pivotal leadership role focuses on driving supporter engagement and delivering fundraising programmes. Key responsibilities include overseeing special events, improving supporter communications, and managing ambassador relationships. The ideal candidate has proven fundraising experience, strong leadership skills, and the ability to exceed income targets. The role offers a salary of £56,960 and hybrid working options.

Benefits

33 days annual leave including Bank Holidays

Dynamic leadership role

Opportunity to work with a leading charity

Qualifications

• Proven experience in developing and implementing successful fundraising strategies.
• A track record of achieving and exceeding income targets.
• Expertise in event planning and delivery at a senior level.

Responsibilities

• Lead the development and delivery of core events.
• Implement processes to enhance supporter data and communications.
• Manage relationships with Passage Ambassadors.

Skills

Fundraising strategies

Event planning

Leadership

Budget management

Data-driven decision making

Job description

Charity People is delighted to be partnering with The Passage to recruit an exceptional interim Head of Supporter Engagement and Events for a maternity cover contract.

This is a pivotal leadership role within The Passage’s Fundraising and Communications team, responsible for driving supporter engagement and delivering a diverse portfolio of fundraising programmes. From special events and individual giving to community fundraising and celebrity ambassador engagement, this role ensures supporters are at the heart of everything The Passage does.

About The Passage

The Passage is an incredible charity based in Westminster providing people experiencing homelessness with the support to transform their lives. Their vision is of a society where street homelessness no longer exists, and everyone has a place to call home. Last year, they supported over 2,000 people experiencing, or at risk of, homelessness.

• Location: London, with some hybrid working
• Salary: £56,960
• Contract: Maternity Cover (exact dates TBC)
• Annual Leave: 33 days including Bank Holidays
• Hours: 40 hours per week

The Role

As Head of Supporter Engagement and Events, you will lead a talented team to grow and diversify income streams, ensuring a first‑class supporter experience. As part of the Senior Management Group, you will also contribute to organisational strategy and represent The Passage externally.

Key Priorities During the Contract

For the duration of the maternity cover, the successful candidate will focus on:

• Personally leading the development and delivery of core events including Garden Party, Big Sports Quiz, A Little Night Music, and Laughter to the Rafters.
• Developing and implementing processes to streamline, improve and enhance supporter data and communications.
• Leading the implementation of the supporter journey strategy, collaborating with colleagues across fundraising and communications to ensure a seamless, personalised, and data‑driven experience for all supporters.
• Managing relationships with Passage Ambassadors, particularly Dara O’Briain, who plays a key role in our annual comedy event, Laughter to the Rafters.
• Working closely with the Head of Development to enhance the special events programme and identify opportunities to uplift income across corporate, trust and major donors.
• Provide coaching and direction to a multi‑functional team, fostering collaboration and innovation.
• Budget Management: Prepare accurate forecasts and monitor KPIs to achieve ambitious income targets.

About You

We are looking for a dynamic and strategic leader with:

• Proven experience in developing and implementing successful fundraising strategies.
• A track record of achieving and exceeding income targets.
• Expertise in event planning and delivery at a senior level.
• Strong leadership skills and experience managing multi‑functional teams.
• Ability to leverage celebrity involvement and deliver exceptional supporter stewardship.
• Financial acumen and experience managing budgets and KPIs.

To apply

To register your interest in this brilliant opportunity and request a job pack, please send your updated CV to Kevin Croasdale ([e-mail]) from our recruitment partner, Charity People. If your profile fits what we’re looking for we’ll be in touch with lots more details and to arrange a follow‑up call.

Key Dates

Closing Date: Midday Monday 12th January

Interviews Stage 1 – w/c 19th January

Interviews Stage 2 and Offer – w/c 26th January

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Kevin if you require any assistance or adjustment to help ensure the application process works for you.

Charity People is a forward‑thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.