Head of Enterprise CS Architecture & Growth

ANS Group Limited; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading technology solutions provider in the UK seeks a Customer Success Architect to lead the team for Tier 1 & 2 accounts. The role involves owning post-sales activities, improving customer experience, and developing long-term partnerships. Ideal candidates will possess extensive cloud architecture knowledge (Azure, AWS) and experience with customer success strategies. The position requires strong leadership capabilities and a focus on organizational growth, with responsibilities spanning team management, stakeholder engagement, and risk governance.

Qualifications

• Deep knowledge of Azure, AWS, and multi-cloud environments.
• Expertise in lifecycle management and adoption frameworks.
• Experience in complex architectures for large enterprises.
• Familiarity with ITIL, managed services, and SLAs.
• Proven ability to lead technical teams.
• Excellent presentation and communication skills.
• Knowledge across networking, security, data, and AI/automation.
• Understanding of contracts, pricing, and profitability.
• Drive organizational change and user adoption.
• Identify and mitigate technical and operational risks.

Responsibilities

• Lead the customer success architecture team for Tier 1 & 2 accounts.
• Reduce churn through consistent communication.
• Own the CSA process and embed it into Pre-Sales.
• Champion customer feedback and drive initiatives.
• Build relationships with key influencers and decision-makers.

Skills

Azure

AWS

Managed services

ITIL

Technical team leadership

Stakeholder engagement

Change management

Risk management

Job description

A leading technology solutions provider in the UK seeks a Customer Success Architect to lead the team for Tier 1 & 2 accounts. The role involves owning post-sales activities, improving customer experience, and developing long-term partnerships. Ideal candidates will possess extensive cloud architecture knowledge (Azure, AWS) and experience with customer success strategies. The position requires strong leadership capabilities and a focus on organizational growth, with responsibilities spanning team management, stakeholder engagement, and risk governance.